Felicia Taylor
Clarksville,TN
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level insurance position while studying for casualty & property insurance license. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Support Associate
Crown Services Inc.-Western State Hospital
11.2023 - 02.2024
- Maintained accurate patient records by diligently updating electronic health systems.
- Assisted medical staff with various tasks, ensuring smooth and efficient operations.
- Improved patient outcomes by contributing to the development of personalized care plans.
- Provided comfort and emotional support to patients during difficult medical situations.
- Contributed to a positive healthcare environment by maintaining a clean, organized, and welcoming space for patients and their families.
- Assisted in the coordination of patient care services, ensuring timely access to necessary treatments and interventions.
- Supported interdisciplinary collaboration by serving as a liaison between medical professionals, patients, and families.
- Adhered to strict confidentiality guidelines while managing sensitive patient information within electronic health systems.
- Demonstrated empathy towards diverse cultural backgrounds when addressing specific needs/concerns from different ethnic groups.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Provided excellent customer service to patients and medical staff.
- Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Assisted patients with daily living activities, promoting independence and dignity.
Delivery Associate
Amazon DTN6
06.2023 - 09.2023
- Delivered packages to customer doorsteps and business offices.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Verified accuracy of all deliveries against order forms.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Managed customer inquiries and complaints in polite and professional manner.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Successfully avoided time delivery delays by carefully planning best routes.
- Fostered positive working relationships with regular customers.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Minimized company liability and risks to loads by obeying traffic laws.
Mental Health Associate
Oak Plains Academy
10.2021 - 02.2022
- Communicated effectively, both orally and in writing, with patients from diverse backgrounds.
- Strategized with clinical team to prevent patient/resident diversion, abuse and recidivism.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Observed and monitored client behavior and responses to treatment.
- Encouraged patients to discuss experiences in group and individual settings.
Claims Intake Specialist
Quality Resource Management, LLC.
10.2016 - 05.2017
- Utilized specialized software to process incoming claims, enter data and generate reports.
- Managed workload and priorities to meet claims processing meet deadlines.
- Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
- Reviewed applications and supporting documents to verify claims intake accuracy.
- Responded to customer inquiries, providing detailed explanations of insurance claims processes.
- Assisted in onboarding of new claims processors to familiarize with company procedures, policies and processes.
- Utilized excellent analytical and problem-solving skills to quickly and accurately assess insurance claims.
- Evaluated accuracy and quality of data entered into agency management system.
- Developed and implemented quality assurance processes to check accuracy of claims processing.
- Established positive and trusting relationships with injured clients and third-party members while administering efficient customer service and processing claims quickly.
- Generated, posted and attached information to claim files.
- Checked documentation for accuracy and validity on updated systems.
- Maintained confidentiality of patient finances, records, and health statuses.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Verified client information by analyzing existing evidence on file.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Communicated effectively with staff members of operations, finance and clinical departments.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
Education
Certificate of Completion - Nursing Assistance
Nat's
Nashville, TN08.2019
Bachelor of Arts - Psychology
Thomas Edison State University
Trenton, NJ05.2016
Skills
- Insurance Claims Preparation
- Insurance Terminology
- Medical Terminology
- Patient-Focused Care
- Behavior Redirection
- Direct Patient Care
- Time Management and Organizational Skills
- Attention to Detail
- Communication and Interpersonal Skills
- Microsoft Office Suites Skills
Certification
- Basic Life Support & AED Training - 11-2023 to 11-2025
- Advanced Physical Skills Training - 11-2023 to 11-2025
Timeline
Patient Support Associate
Crown Services Inc.-Western State Hospital
11.2023 - 02.2024
Delivery Associate
Amazon DTN6
06.2023 - 09.2023
Mental Health Associate
Oak Plains Academy
10.2021 - 02.2022
Claims Intake Specialist
Quality Resource Management, LLC.
10.2016 - 05.2017
Certificate of Completion - Nursing Assistance
Nat's
Bachelor of Arts - Psychology
Thomas Edison State University