Felicia Thomas
Fort Mitchell,AL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Seller
Self-Employed
07.2014 - 03.2024
- Sold homemade and handcrafted goods as well as customized, personalized and special request orders.
- Designed and determined styles, creations, illustrations and graphics for different products.
- Prioritized and organized tasks to efficiently accomplish goals.
- Delivered purchases and orders to customers.
Field Contracting Specialist II
Aflac
Coumbus, GA
02.2008 - 05.2014
- Processed contract agreements and documentation for new and cancelled agents.
- Prepared legal agreements from documents including corresponding amendments and bridging agreements.
- Maintained insurance department regulations and renewal of licenses.
- Communicated orally or in writing with customers such as field force and insurance departments giving facts or information regarding business services, procedures and policies.
Marketing Specialist
Aflac
Columbus, GA
07.2003 - 01.2008
- Prepared Bids and Proposals, reviewed, analyzed and logged contracts and provided contactable references.
- Gathered, created and provided marketing material and product information for request for bids and request for proposals.
- Placed orders for products and materials with vendors.
Sales Support Associate
Aflac
Columbus, GA
09.2001 - 06.2003
- Performed data entry, indexed files, updated and worked reports and spreadsheets, routed faxes.
- Completed system changes and updates, reviewed files and documents to obtain information and responded to requests.
Customer Service Representative
Total Solutions/TSYS
Columbus, GA
02.2000 - 08.2001
- Communicated effectively with the customer and answered customer questions about the products and services.
- Resolved customer complaints and problems with knowledgeable and friendly service.
- Provided customer support, assistance and accurate information to the customer in a timely manner.
- Made changes to customer accounts.
Education
Associate of Science - Business
Chattahoochee Valley Community College
Phenix City, AL08-1997
Skills
- Attention to Detail
- Excellent Communication
- Problem-Solving Abilities
- Adaptability and Flexibility
- Time Management Abilities
- Task Prioritization
Timeline
Seller
Self-Employed
07.2014 - 03.2024
Field Contracting Specialist II
Aflac
02.2008 - 05.2014
Marketing Specialist
Aflac
07.2003 - 01.2008
Sales Support Associate
Aflac
09.2001 - 06.2003
Customer Service Representative
Total Solutions/TSYS
02.2000 - 08.2001
Associate of Science - Business
Chattahoochee Valley Community College
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