FELICIA THOMAS
Oakboro,NC
Summary
Patient Services Specialist with exceptional communication skills offering patient-centric approach to comprehensive administrative support in healthcare clinics and facilities. Demonstrated to deliver outstanding customer service and leverage technology to manage patient scheduling and registration processes to facilitate patient care. Skilled in fostering positive patient experiences while maintaining cost-efficiency and compliance.
Overview
11
11
years of professional experience
Work History
Patient Service Coordinator
Myeyedr
04.2023 - Current
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Collected patient co-pay and issued receipt to confirm payment.
- Maintained accurate patient records by diligently updating information in the electronic health record system.
Self Contractor
CPE, LLC
02.2016 - 03.2022
- Picked up and delivered automotive parts, equipment, tools and accessories from or to retail customers, wholesale accounts, dealerships, body shops and vendors
- Logged deliveries and pickups and quickly loaded and unloaded deliveries
- Strengthened customer relationships with prompt and professional service
- Packaged and safely loaded parts and materials to prevent damage during transportation
- Earned highest driver ratings for number of stops made, customer satisfaction, vehicle cleanliness and documentation accuracy
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
Assistant Manager
Clothes Mentor
02.2014 - 02.2016
- Delegated tasks and communicated expected deadlines to team members, supervising task completion
- Interviewed job applicants and selected skilled individuals to fill store positions
- Developed loyal customer base through engagement and capture of customer phone and e-mail information
- Supervised bank deposits and inventory receipts as part of closing procedures
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Greeted customers and offered assistance in finding needed items.
Education
Certification - Medical Assisting
Stanly Community College
Albemarle, NC12.2024
High School Diploma -
American School
Lansing, IL05.2015
Skills
Multitasking and Organization
Insurance Verification
Registration and Scheduling
Multi-Line Telephone Systems
Patient Confidentiality and Data Security
Attention to Detail
Clerical and Filing Support
Communicating to Patients and Families
Timeline
Patient Service Coordinator
Myeyedr
04.2023 - Current
Self Contractor
CPE, LLC
02.2016 - 03.2022
Assistant Manager
Clothes Mentor
02.2014 - 02.2016
Certification - Medical Assisting
Stanly Community College
High School Diploma -
American School
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