Felicia Thornton
Moundville,AL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
28
28
years of professional experience
Work History
IT Specialist
DCH Regional Medical Center
12.2015 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Build physician documentation templates; i.e., build queries, group responses.
- Make edits to physician templates and maintain templates.
- In old Meditech System I have worked with Order Sets.
- Add pharmacies to Retail Import Dictionary.
- Make edits to Person Dictionary.
- Give access to users.
- Give access to Historical Archive Viewer
- Upgraded Quanum, give access to users in Quanum , troubleshoot.
- Backup person for Registration.
- Give PCI Link access to users.
Patient Safety Companion
DCH Regional Medical Center
10.2021 - 07.2023
- For suicidal patients documented assessment every 15 minutes their behavior.
- Assisted with bathing/feeding
- Fall Risk patients helped them up with assistance or kept them in bed so they wouldn't fall.
Medical Transcriptionist
DCH Regional Medical Center
02.1998 - 12.2015
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Recorded information using word processing, dictation and transcription software and equipment.
- Maintained security and privacy of records to protect patients and providers.
- Corrected grammar and spelling mistakes in medical records.
- Transcribed and edited physician reports from dictation using Nuance.
- Documented patient medical histories, vitals and test results in electronic health records system.
- Maintained 90% accuracy rate for spelling and content.
- Applied medical terminology related to provider-specific treatments and techniques.
OR Surgical Scheduling
DCH Regional Medical Center
01.1996 - 03.1998
- Arranged pre-operative and post-operative appointments for surgical patients.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
Education
High School Diploma -
Hillcrest High School
Tuscaloosa, AL05.1993
Skills
- Support End-Users
- Troubleshooting
- Application Support
Timeline
Patient Safety Companion
DCH Regional Medical Center
10.2021 - 07.2023
IT Specialist
DCH Regional Medical Center
12.2015 - Current
Medical Transcriptionist
DCH Regional Medical Center
02.1998 - 12.2015
OR Surgical Scheduling
DCH Regional Medical Center
01.1996 - 03.1998
High School Diploma -
Hillcrest High School
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