Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Felicia Tobin

Gilbert,AZ

Summary

Detail-oriented Banquet Coordinator with a strong background in event execution and customer service. Known for effective team supervision and creating tailored event timelines, committed to delivering memorable experiences for clients.

Overview

13
13
years of professional experience

Work History

Banquet Coordinator

Floridinos Pizza & Pasta
Chandler, Arizona
08.2021 - Current
  • Coordinated logistics for large-scale events, ensuring seamless execution and guest satisfaction.
  • Developed detailed event timelines, outlining key tasks and responsibilities for team members.
  • Supervised set up of tables, chairs, decorations, audio and visual equipment as needed for each event.
  • Handled customer inquiries regarding services offered by the organization or venue.
  • Worked closely with clients to understand their needs and ensure satisfaction throughout the planning process.
  • Provided guidance to staff members assigned to assist at events.

Sever

Floridinos Pizza & Pasta
Chandler, Az
05.2018 - Current
  • Provided exceptional customer service in fast-paced dining environment.
  • Delivered food and beverages promptly to guests at tables.
  • Handled cash transactions and processed payments accurately.
  • Assisted in training new servers on restaurant protocols and service standards.
  • Resolved customer concerns swiftly to maintain positive dining atmosphere.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Greeted customers, answered questions, and recommended specials to increase profits.

Server

US Egg
Chandler, Arizona
08.2017 - 06.2018
  • Took and processed food and beverage orders accurately and efficiently.
  • Maintained cleanliness and organization of dining area and service stations.
  • Handled cash transactions and managed point-of-sale system effectively.
  • Provided excellent customer service to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.

Escalations Representative

Sears Holding Corporation
Tucson, Arizona
08.2014 - 11.2016
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Responded to customer complaints and escalated issues as needed.
  • Conducted follow-up calls to ensure customer satisfaction levels.
  • Updated customer accounts, addresses and contact information within call management databases.

Medical Assistant

Adobe Gastroenterology
Tucson, Arizona
03.2013 - 06.2014
  • Scheduled patient appointments using electronic health record systems.
  • Educated patients on pre- and post-procedure care instructions.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.

Education

Certificate - Medical Assistant

Pima Medical Institute
Tucson, AZ
03-2013

GED -

Maricopa Community Colleges, South Mountain Community College
Phoenix, AZ
05-2006

Skills

  • Exceptional customer service
  • Event coordination
  • High volume dining
  • Conflict resolution
  • Attention to detail
  • Time management
  • Effective communication
  • Guest relations

References

References available upon request.

Timeline

Banquet Coordinator

Floridinos Pizza & Pasta
08.2021 - Current

Sever

Floridinos Pizza & Pasta
05.2018 - Current

Server

US Egg
08.2017 - 06.2018

Escalations Representative

Sears Holding Corporation
08.2014 - 11.2016

Medical Assistant

Adobe Gastroenterology
03.2013 - 06.2014

Certificate - Medical Assistant

Pima Medical Institute

GED -

Maricopa Community Colleges, South Mountain Community College

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