Felicia Tolani
Thomasville,NC
Summary
Compassionate Registered Nurse with experience in direct patient care, triage and care coordination in fast-paced environment.. Works well with diverse patient populations and fosters trusting relationships to improve outcomes. Efficiently coordinates with healthcare professionals to provide patient care. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
24
24
years of professional experience
Work History
Registered Nurse, Labor and Delivery
Wake Forest Baptist Health High Point Medical Center
07.2017 - Current
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Managed patients recovering from medical or surgical procedures.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
- Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
Manager
East Coast Wings + Grill
04.2010 - 04.2015
- Reduced waste and pursued revenue development strategies to keep business aligned with sales and profit targets.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel and enforced participation in exercises focused on developing skills.
- Recruited, interviewed and hired employees.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Waitress
Pioneer Family Restaurant
03.2000 - 09.2009
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Education
Associate Degree in Nursing -
Randolph Community College
Asheboro, NC05.2017
Skills
- Neonatal Resuscitation (NRP)
- Basic Life Support (BLS)
- Advanced Cardiovascular Life Support (ACLS)
- Intermediate Fetal Monitoring
- Labor Support
- Newborn Care
- Epidural Management
- Obstetric Emergency
Timeline
Registered Nurse, Labor and Delivery
Wake Forest Baptist Health High Point Medical Center
07.2017 - Current
Manager
East Coast Wings + Grill
04.2010 - 04.2015
Waitress
Pioneer Family Restaurant
03.2000 - 09.2009
Associate Degree in Nursing -
Randolph Community College
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