Job Search Status
Open to workDesired start date: 2 weeks notice
Desired Job Title
Medical BillerCustomer Service RepresentativeWork Type
Full TimePart TimeLocation Preference
On-SiteRemoteHybridLocation: Lancaster, CA
Open to relocation: No
Open To Work
Felicia Towler
Lancaster,CA
Work Preference
Summary
Accomplished medical billing specialist with a solid background in claims processing and insurance verification. Expertise in accounts receivable management and strict adherence to HIPAA regulations. Known for exceptional service delivery and maintaining patient confidentiality.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Medical Biller
Neurospine Institute
05.2023 - 05.2025
- Processed patient invoices using electronic billing systems efficiently.
- Verified insurance information to ensure accurate claims submission.
- Managed accounts receivable by tracking outstanding payments diligently.
- Communicated with healthcare providers regarding billing inquiries and discrepancies.
- Reviewed and corrected claim rejections for timely resubmission.
- Collaborated with the coding team to ensure proper documentation compliance.
- Maintained patient confidentiality while handling sensitive billing information.
- Assisted in training new staff on billing procedures and software usage.
- Submitted electronic claims to various insurance carriers.
- Verified medical codes for diagnosis, treatments, procedures and supplies using ICD-10 coding system.
- Researched discrepancies between billed charges and payments received from insurance companies or other third party payers.
- Applied HIPAA privacy and security regulations while handling patient information.
Customer Service Representative
Lowe's
05.2005 - 05.2023
- Handled customer inquiries and resolved complaints efficiently.
- Processed transactions accurately using point-of-sale systems.
- Maintained inventory levels and organized merchandise displays.
- Assisted customers with product selection and provided recommendations.
- Processed customer transactions efficiently and accurately during peak hours.
- Managed cash register operations, ensuring balanced cash drawers at shift end.
- Assisted customers with product inquiries and provided exceptional service experiences.
- Handled returns and exchanges, adhering to store policies and procedures.
- Collaborated with team members to maintain clean and organized checkout areas.
- Trained new cashiers on register operations and customer service protocols.
- Monitored inventory levels at the register and reported discrepancies promptly.
- Implemented promotional displays near checkout to enhance customer engagement.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Issued receipts, refunds, credits or change due to customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Followed company security procedures for handling large sums of money.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
Education
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
Clearwater, FL03-2023
Medical Biller & Coding Certificate (NHA) - Medical Billing And Coding
CALRegional
Fairfax, CA03-2026
Certification
CBCS- 3/2026
Skills
Billing and coding expertise
Insurance verification skills
Data entry proficiency
Confidentiality in patient care
Customer support excellence
Electronic claims management
Compliance with HIPAA regulations
Reconciliation of claims processes
Compassionate patient interaction
Strong work ethic and integrity
Collection of payments efficiently
Reliable and dependable service delivery
Detail-oriented approach to tasks
Management of credit and cash transactions
Effective issue resolution strategies
Accurate payment posting practices
Proficient in ICD-10 coding standards
Management of claims processes effectively
Processing of appeals efficiently
Submission of claims accurately
Expertise in commercial insurance billing
Knowledge of Medicare and Medicaid billing practices
Completion of UB-04 forms accurately
Proficient in CPT coding techniques
Management of revenue cycles effectively
Completion of CMS-1500 forms accurately
Understanding of anatomy and physiology principles
Familiarity with medical billing procedures
Expertise in HCPCS Level II coding standards
Timeline
Medical Biller
Neurospine Institute
05.2023 - 05.2025
Customer Service Representative
Lowe's
05.2005 - 05.2023
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
Medical Biller & Coding Certificate (NHA) - Medical Billing And Coding
CALRegional