Felicia Trout
Columbus,Ohio
Summary
Clinic supervisor with extensive experience in managing daily operations and overseeing staff performance. Proven track record in training and mentoring teams to achieve compliance and enhance operational efficiency. Dedicated to creating a collaborative environment that prioritizes patient care and service excellence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Clinic Supervisor
OSUP Primary Care Beecher Crossing
Columbus, OH
08.2024 - Current
- Supervised daily operations of clinic, including staff scheduling and appointment management.
- Coordinated patient care activities to maintain smooth workflow and service delivery.
- Trained new staff on clinic protocols to ensure compliance and optimal performance.
- Managed patient records using electronic health record systems for accurate documentation.
- Facilitated communication between healthcare providers and patients to enhance service quality.
- Oversaw inventory management of medical supplies to support clinic operations effectively.
- Implemented onboarding and coaching program for staff, promoting cross-training opportunities.
- Conducted performance reviews for staff, identifying improvement areas and guiding career development.
Certified Medical Assistant
The Ohio State University Primary Care Westerville
Westerville, Ohio
08.2020 - 08.2023
- Facilitated patient examinations and procedures for healthcare providers.
- Maintained accurate electronic health records and patient documentation.
- Prepared and organized examination rooms to ensure cleanliness.
- Educated patients on treatment plans and medication instructions.
- Collaborated with medical staff to enhance patient care coordination.
- Scheduled appointments and managed clinic calendar efficiently.
- Conducted vital sign assessments and documented findings accurately.
- Administered injections, medications, and treatments per physician directives.
Certified Medical Assistant
The Ohio State University Integrative Medicine
Columbus, OH
02.2012 - 08.2020
- Supported healthcare providers in patient examinations and procedures.
- Managed patient records using electronic health record systems.
- Prepared examination rooms, ensuring cleanliness and organization.
- Educated patients on treatment plans and medication instructions.
- Collaborated with medical staff to coordinate efficient patient care.
- Scheduled appointments and maintained clinic calendar effectively.
- Conducted vital sign assessments, documenting findings accurately.
- Administered injections, medications, and other treatments according to physician instructions.
Medical Assistant
Mount Carmel Cardiology Department
Columbus , OH
03.2011 - 02.2012
- Assisted physicians with patient examinations and medical procedures to ensure thorough care.
- Managed patient scheduling and coordinated appointments for cardiology services efficiently.
- Collected and documented patient medical histories and vital signs with precision.
- Prepared examination rooms, ensuring proper sterilization of instruments and cleanliness.
- Collaborated with healthcare team to deliver comprehensive patient care solutions.
- Maintained electronic health records according to department protocols and HIPAA regulations.
- Collected, labeled, and stored laboratory specimens accurately prior to testing.
- Conducted diagnostic tests such as EKGs, spirometry, and audiograms as requested.
Medical Assistant
Brackin Porter Family Medicine
Columbus , OH
03.2009 - 03.2011
- Assisted physicians with patient examinations and medical procedures for accurate diagnostics.
- Collected and documented patient medical histories and vital signs to ensure effective care.
- Maintained electronic health records in compliance with department protocols.
- Prepared examination rooms, ensuring proper sterilization of instruments and availability of supplies.
- Administered injections, medications, and treatments as directed by the physician.
- Conducted EKGs, spirometry tests, and other diagnostic assessments to support clinical decisions.
- Educated patients on medications and procedures to enhance understanding of care plans.
- Scheduled patient appointments via phone and in person to optimize clinic operations.
Education
Certificate - Medical Assistant
The Ohio Business College
Columbus 05-2009
GED -
Westerville South
Westerville, OH05-1995
Skills
- Electronic health records
- Appointment management
- Performance evaluation
- Medical office operations
- Effective communication
- Problem solving
- Team building
- Time management
- Adaptability
- Clinical safety
- Team meetings
- Insurance verification
- Training and mentoring
- Staff supervision
- Onboarding and coaching
- Quality control
- HIPAA compliance
- Emergency preparedness
- Operations oversight
- Supply coordination
- Technical troubleshooting
- Immunizations
- Certified in CPR/AED
- Patient scheduling
- Medical procedure assistance
- Staff training and development
- Team collaboration
- Procedure assistance
- Medical terminology
- Compassionate
- Clinical documentation
- Telehealth coordination
- Direct patient care
- Prescription refills
- Electronic medical records
- Data entry
- Medical procedures
- Phlebotomy techniques
- Reliable team player
- Monitoring patient progress
- Wound care and irrigation
- Maintaining confidentiality
- Electrodes placement
Certification
Certified Medical Assistant
Accomplishments
Dean's List
Timeline
Clinic Supervisor
OSUP Primary Care Beecher Crossing
08.2024 - Current
Certified Medical Assistant
The Ohio State University Primary Care Westerville
08.2020 - 08.2023
Certified Medical Assistant
The Ohio State University Integrative Medicine
02.2012 - 08.2020
Medical Assistant
Mount Carmel Cardiology Department
03.2011 - 02.2012
Medical Assistant
Brackin Porter Family Medicine
03.2009 - 03.2011
Certificate - Medical Assistant
The Ohio Business College
GED -
Westerville South