Summary
Overview
Work History
Education
Skills
Timeline
Generic

Felicia Turner

Leland,IL

Summary

Adept at critical thinking and problem-solving, I leveraged these skills at Petsmart Distribution to enhance fish healthcare, demonstrating a keen attention to detail and a strong sense of responsibility. My background also includes proficient data entry abilities and a track record of providing exceptional customer service, as evidenced by my roles in hospitality and retail.

Overview

13
13
years of professional experience

Work History

Fish Healthcare Associate

Petsmart Distribution
Ottawa, IL
03.2016 - 12.2024
  • Monitored fish care and health daily to provide necessary treatment plans
  • Adhered to local laws pertaining to animal safety and welfare regulations.
  • Operated material handling equipment to move pallets of merchandise from receiving area to storage locations.
  • Maintained records of all incoming fish and products, including quantity received and location in warehouse.
  • Inspected fish for health issues or defects, reported issues to supervisor and resolved discrepancies with suppliers.

Bartender/Waitress

Applebee's Neighborhood Grill & Bar
Champaign, IL
07.2013 - 03.2016
  • Assisted in setting up the bar for service shift.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Greeted customers and provided excellent customer service.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Accurately calculated checks using POS system; processed payment transactions quickly and efficiently.

Cashier

Dunkin' Donuts
Ottawa, IL
07.2012 - 07.2013
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Provided excellent customer service
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Stocked shelves with merchandise when needed.

Cashier

Arbys Restaurant
Ottawa, IL
02.2012 - 07.2013
  • Provided excellent customer service while promoting upsells to increase sales potential.
  • Ensured compliance with all safety regulations within the store environment.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Performed other duties as assigned by management.

Education

High School Diploma -

Leland Highschool
Leland, IL
05-2013

Associate of Science -

Illinois Valley Community College
Oglesby, IL

Skills

  • Public speaking and presentation
  • Data entry and analysis
  • Critical thinking and problem solving
  • Excellent communication
  • Good Telephone Etiquette
  • Dependable and responsible
  • Attention to detail
  • Self-Directed

Timeline

Fish Healthcare Associate

Petsmart Distribution
03.2016 - 12.2024

Bartender/Waitress

Applebee's Neighborhood Grill & Bar
07.2013 - 03.2016

Cashier

Dunkin' Donuts
07.2012 - 07.2013

Cashier

Arbys Restaurant
02.2012 - 07.2013

High School Diploma -

Leland Highschool

Associate of Science -

Illinois Valley Community College

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Felicia Turner