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Felicia Vann
Revenue Manager
Duluth,GA
Summary
Revenue management professional specializing in pricing optimization and forecasting. Demonstrated success in leveraging market data to drive strategic decisions and boost revenue generation. Collaborated effectively with marketing and operational teams to implement targeted initiatives.
Overview
16
16
years of professional experience
Work History
Revenue Manager
Peachtree Group
Atlanta, Georgia
03.2022 - Current
- Partnered with revenue management and marketing teams to implement strategies that increased overall profitability.
- Monitored key performance metrics related to revenue generation and communicated insights to senior management regularly.
- Monitored market trends to generate actionable recommendations based on data analysis.
- Prepared and distributed daily, weekly, and monthly revenue management reports for senior management.
- Acquired detailed knowledge of room rates and specifics for Hilton, Choice, IHG, and Marriott brands to inform pricing strategies.
Revenue Manager
Atrium Hospitality
Alpharetta, GA
11.2020 - 03.2022
- Developed revenue strategies that increased profitability across multiple hotel properties.
- Developed and maintained pricing models and forecasts for revenue optimization.
- Oversaw forecasting of monthly, quarterly, and yearly revenues to enhance revenue planning.
- Conducted analysis of market trends and competitor pricing to inform strategic decisions.
Inventory Manager
Atrium Hospitality
Alpharetta, GA
10.2015 - 11.2020
- Facilitated revenue management operations for multiple Hilton and Marriott hotels, ensuring alignment with business objectives.
- Coordinated group block activities, overseeing creation, modification, and cancellation processes in Delphi and OnQ R&I to optimize booking efficiency.
- Reviewed group pickup metrics, cutoff dates, rates, and room type availability to maximize revenue.
- Performed competitive analysis of Hilton and Marriott revenue against industry benchmarks to identify strategic opportunities.
Executive Administrative Assistant
Silverleaf Resorts, Inc.
Duluth, GA
02.2014 - 10.2015
- Coordinated executive calendars and scheduled meetings for senior leadership to ensure efficient time management.
- Performed general office duties, maintained current contact lists for vendors and suppliers, and coordinated orders to support executives' needs.
- Compiled payroll data from time sheets and relevant records accurately.
- Verified attendance and reconciled payroll discrepancies while updating employee records to ensure accuracy.
Group Rooms Coordinator
Westin Peachtree Plaza - ATL Market
Atlanta, GA
09.2012 - 02.2014
- Ensured accuracy of all group contracts in Delphi, ISAC, Valhalla, and Galaxy systems.
- Coordinated operations and administrative tasks for group blocks, serving as primary resource for team support.
- Analyzed group cut-off dates and room blocks to identify and capitalize on revenue opportunities.
- Developed billing patterns for group masters from sales instructions, facilitating timely collection of bi-weekly deposits.
- Mastered room rates and details for seven AMM-Starwood properties.
Welcome Desk Agent
W Atlanta Buckhead
Atlanta, GA
05.2010 - 09.2012
- Streamlined check-in and check-out processes to enhance guest experience.
- Responded to incoming calls promptly to address guest inquiries and enhance service quality.
- Provided guests with up-to-date information on hotel services, events, and promotions.
- Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
- Developed strong working relationships with other departments within the organization.
Education
Bachelor of Arts - Photography
Georgia Southern University
Statesboro, GAAssociate of Arts - Business Administration
Bainbridge State College
Bainbridge, GASkills
- Revenue reporting and optimization
- Revenue analysis
- Revenue strategy
- Pricing strategy
- Forecasting models
- Market analysis
- Inventory management
- Time management
- Decision-making
- Attention to detail
Recognition
- Associate of the Year, 2017, Atrium Hospitality
- Associate of the Month, 2017, Atrium Hospitality
- Associate of the Quarter, 2012, Starwood Hotels and Resorts: Atlanta Metro Market
- Outstanding Guest Service Employee, 2012, Stars of the Lodging Industry, Nominee
Timeline
Revenue Manager
Peachtree Group
03.2022 - Current
Revenue Manager
Atrium Hospitality
11.2020 - 03.2022
Inventory Manager
Atrium Hospitality
10.2015 - 11.2020
Executive Administrative Assistant
Silverleaf Resorts, Inc.
02.2014 - 10.2015
Group Rooms Coordinator
Westin Peachtree Plaza - ATL Market
09.2012 - 02.2014
Welcome Desk Agent
W Atlanta Buckhead
05.2010 - 09.2012
Bachelor of Arts - Photography
Georgia Southern University
Associate of Arts - Business Administration
Bainbridge State College