Felicia Vasquez
Fort Worth
Summary
Dynamic professional with extensive experience in customer service and office administration, recognized for enhancing service quality and effectively resolving customer issues at Michaels Arts & Crafts. Proven expertise in organization and payroll processing as a Secretary at Country Critters Farm, ensuring smooth operations while fostering a welcoming environment for visitors. Strong analytical, communication, and teamwork skills complement quick adaptability to new environments, driving a commitment to team success and continuous personal growth. Passionate about delivering exceptional customer service, adept at multitasking with in-depth knowledge of travel planning software to facilitate guest satisfaction.
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
Overview
21
21
years of professional experience
Work History
Front Desk Receptionist
Comfort & Suites
06.2025 - Current
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Completed all tasks in compliance with company policies and procedures.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Resolved customer problems and complaints.
- Operated multi-line telephone system to answer and direct high volume of calls.
Team Member
Michaels Arts and Crafts
06.2025 - Current
- Worked different stations to provide optimal coverage and meet production goals.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Assisted with inventory counts and stocking of merchandise.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Prioritized helping customers over completing other routine tasks in store.
Secretary
Country Critters Farm
10.2021 - Current
- Answered incoming calls promptly and professionally, routing messages as needed.
- Processed invoices and payment.
- Greeted visitors warmly upon arrival at the farm; provided friendly customer service.
- Farm Field Trip Coordinator, organized field trips for diverse groups, including school children and community organizations.
- Loaded and unloaded hay, feed, and livestock supplies.
- Cleaned pens, cages and stables regularly to ensure hygienic conditions for animals.
- Monitored feed and water supply for animals on a daily basis.
- Provided general care for livestock including feeding, grooming and exercising animals.
- Ensured that safety protocols were followed during all tasks performed on the farm.
- Implemented safety guidelines to prevent accidents and minimize hazards.
- Fed, handled and monitored behavior of newborn animals to achieve healthy livestock.
- Observed animal behavior to identify any health issues or signs of distress.
- Provided medical treatment, such as administering medications and vaccinations and arranged for veterinarians to provide more extensive treatment.
Operations Manager
Michaels Arts & Crafts
08.2004 - 06.2013
- Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings.
- Managed the daily operations of multiple departments to maximize efficiency.
- Developed talented team, participating in hiring, coaching, and performance management processes.
- Monitored customer feedback and implemented changes as needed to enhance service quality.
- Provided employees with guidance in handling difficult problems or in resolving escalated complaints or disputes.
- Maintained accurate inventory records while ensuring optimal stock levels at all times.
- Prepared staff work schedules and assigned specific duties.
- Performed daily maintenance tasks such as counting the cash drawer, balancing receipts, and restocking supplies.
- Delivered quick, professional, and friendly check-out experience to customers.
- Balanced cash drawer and performed daily audit procedures.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
Education
High School Diploma -
Trimble Tech High School
Fort Worth06.2004
Skills
- Customer service
- Office administration
- Organization
- Payroll processing
- Hospitality services
- Customer assistance and interaction
- Email correspondence
- Cash handling
- Problem-solving skills
- Guest relations
- Client communication
Timeline
Front Desk Receptionist
Comfort & Suites
06.2025 - Current
Team Member
Michaels Arts and Crafts
06.2025 - Current
Secretary
Country Critters Farm
10.2021 - Current
Operations Manager
Michaels Arts & Crafts
08.2004 - 06.2013
High School Diploma -
Trimble Tech High School