Felicia Villalobos
Thornton
Summary
Accomplished and certified Pharmacy Technician with over 14 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.
Overview
13
13
years of professional experience
Work History
Pharmacy Liaison
Shields Health Solutions
2023.12 - Current
- Enhanced patient care by providing timely and accurate medication information to healthcare providers.
- Educated patients on proper usage of medications and potential side effects, empowering them to make informed decisions about their health.
- Streamlined communication between pharmacists and prescribers by efficiently managing incoming phone calls and messages.
- Assisted in the implementation of new pharmacy technologies, improving workflow and overall efficiency.
- Promoted patient adherence to medication regimens through consistent follow-up and education.
- Assisted with prior authorization requests, helping patients obtain necessary medications while minimizing delays.
- Supported pharmacists during high-volume periods, expediting order processing without compromising accuracy or safety.
- Collaborated with pharmacists to ensure optimal drug therapy for patients, resulting in better health outcomes.
- Provided exceptional customer service, addressing both patient and provider concerns promptly and professionally.
- Coordinated medication deliveries with external partners, ensuring timely receipt by patients.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Pharmacy Technician
Alto Pharmacy
2019.09 - 2024.08
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Streamlined prescription processing with accurate data entry and verification of patient information.
Pharmacy Technician
King Soopers
2011.08 - 2019.08
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Collected co-payments or full payments from customers.
- Streamlined prescription processing with accurate data entry and verification of patient information.
Education
Bachelor of Science - Criminology
Regis University
Denver, CO01.2004
Associate of Applied Science - Paralegal Studies
Community College of Denver
Denver, CO08.2000
Skills
- Prescription Processing
- Detail Oriented
- Insurance Verification
- Interpersonal abilities
- Drug Interactions
- Pharmaceutical sales
- Product Promotion
- Pharmacy Software
- Problem-solving skills
- Team Collaboration
- Answering customer questions
- Stocking shelves
- Prescription Filling
- Patient confidentiality
- Drug safety
- Confidentiality and HIPAA
- Pharmacy and customer records management
- Medication Dispensing
- HIPAA
- Interpreting and Processing Medication Orders
- Medication labels
- Manual and automated medication dispensing
- Drug Inventory Control
- Insurance Billing
- Healthcare regulations
- Medicare and Medicaid process
- Drug Inventory Management
- Verifying orders
- Receiving incoming supplies
- Advanced math skills
- Supply Restocking
- New Hire Onboarding
- Workflow Optimization
- Processing payments
- Updating medication histories
- OTC Recommendations
- Medication Therapy Management
- Interpreting orders
- Order Verification
- Drug utilization review
- FDA Drug Safety Guidelines
- Regulatory Compliance
- Operations Support
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Prescription Filling and Labeling
- Excellent Communication
- Organizational Skills
Timeline
Pharmacy Liaison
Shields Health Solutions
2023.12 - Current
Pharmacy Technician
Alto Pharmacy
2019.09 - 2024.08
Pharmacy Technician
King Soopers
2011.08 - 2019.08
Bachelor of Science - Criminology
Regis University
Associate of Applied Science - Paralegal Studies
Community College of Denver
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