FELICIA WAGEMAN
Orangeburg,SC
Summary
Experienced and personable health coach with a proven track record of assisting clients in achieving their goals. Utilizing extensive expertise in nutrition, weight loss, and mental health conditions to effectively guide individuals towards building healthier habits and achieving new results. With 6 years of experience in the field, successfully helped hundreds of clients improve their overall well-being and make positive lifestyle changes. By leveraging in-depth knowledge, dedicated to empowering individuals to take control of their health and foster long-lasting improvements.
Overview
22
22
years of professional experience
1
1
Certification
Work History
METABOLIC HEALTH COACH
Virta Health
03.2023 - Current
- Provide evidence-based nutritional and behavioral change coaching and care to a full patient panel with an emphasis on stages of change to assist members in making dietary changes and logging biomarkers
- Support members with personalized nutritional guidance primarily through use of text messaging to achieve improved metabolic health
- Empathize, connect, and partner with members to ensure personal success and sustainability
- Conduct welcome phone calls with new members and check-in calls with more tenured members to help support their ongoing success
- Keep members engaged, successful, and retained using various coaching techniques including, but not limited to motivational interviewing and patient-centered goal setting
- Follow key clinical workflows and processes and effectively document patient interactions, outreach, and progress.
- Partner with Virta providers in a timely, detailed manner to deliver safe and impactful care.
- Continually improve knowledge, skills, and performance based on feedback and self-identified professional developmental needs.
BEHAVIORAL HEALTH COACH
AbleTo, Inc.
05.2021 - 02.2025
- Delivered remote behavioral health coaching throughout an 8-week evidence-based program and monitored participants progress
- Provided follow-up communications and care coordination recommendations, documented session notes, participated as a member of the care team and assisted participants as needed with accessing resources, obtaining consents and authorization forms
- Identified and responded to high-risk participant encounters with elevated safety concerns in accordance to company protocols
- Actively participated in supervisory relationship, participated in monthly team meetings and Town Halls
- Maintained the highest standards of confidentiality as described in HIPAA Privacy & Security policies, and ensured compliance with annual training requirements
VIRTUAL HEALTH COACH
Noom, Inc
01.2019 - 03.2023
- Coached hundreds of individuals to prevent or manage chronic conditions by facilitating healthy lifestyle modifications
- Piloted experimental coaching protocols and techniques as a part of a test-driven environment
- Helped to pioneer innovative ways to merge behavior change with technology
- Motivated, guided, and helped clients navigate through their programs to meet their wellness goals successfully
AT HOME CHAT ADVISOR
Kelly Services
10.2018 - 01.2019
- Responsible for answering up to 3 simultaneous customers' questions via chat about apple products, services and accessories, including both software and hardware
- Provided technical support and troubleshooting for devices including Apple Watch, iPhone, iPod and iPad
STORE MANAGER
The Glam Palace Health & Beauty Bar
04.2018 - 10.2018
- Completed store operational requirements by scheduling and assigning employees
- Planned, monitored and appraised job results
- Achieved financial objectives by preparing an annual budget, scheduled expenditures
- Ensured availability of merchandise and services by approving contracts, maintained inventories
- Marketed merchandise via advertising, sales promotion, and display plans
SUPERVISOR/HUMAN SERVICES COORDINATOR
Orangeburg Area Mental Health Center
07.2003 - 04.2018
- Completed Employee Performance reviews
- Ensured Transitional Treatment Home met DHEC regulations
- Created staff schedules
- Performed supervisory duties of all staff and monitored compliance with Quality Assurance and Quality Improvement
- Conducted training for staff
- Provided therapeutic activities for patients
- Provided clinical services to patients
Education
Master of Arts - Rehabilitation Counseling
South Carolina State University
Orangeburg05.2001
Bachelor of Science - Psychology
South Carolina State University
Orangeburg05.1995
Skills
- Efficient
- Detail-oriented
- Adaptable
- Nutritional advice
- Collaborator
- Self-motivated
- Empathic listener
- P>Health education
Certification
NATIONAL BOARD CERTIFIED HEALTH AND WELLNESS COACH- JUNE 2022
Timeline
METABOLIC HEALTH COACH
Virta Health
03.2023 - Current
BEHAVIORAL HEALTH COACH
AbleTo, Inc.
05.2021 - 02.2025
VIRTUAL HEALTH COACH
Noom, Inc
01.2019 - 03.2023
AT HOME CHAT ADVISOR
Kelly Services
10.2018 - 01.2019
STORE MANAGER
The Glam Palace Health & Beauty Bar
04.2018 - 10.2018
SUPERVISOR/HUMAN SERVICES COORDINATOR
Orangeburg Area Mental Health Center
07.2003 - 04.2018
Master of Arts - Rehabilitation Counseling
South Carolina State University
Bachelor of Science - Psychology
South Carolina State University
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