Felicia Walker
West,OH
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
25
25
years of professional experience
Work History
Senior Sales Representative
The Cabinet & Granite Depot
02.2016 - Current
- Increased sales revenue by building and maintaining strong relationships with key clients.
- Developed exceptional interpersonal, speaking, and listening skills from talking with both customers and upper management.
- Continually navigated issues and solved complex strategy problems affecting sales growth and business direction.
- Identified customer needs by asking appropriate, open-ended questions.
- Mentored junior sales representatives, improving overall team performance and productivity.
- Exceeded sales targets consistently by implementing effective sales strategies and techniques.
- Attained top-ranking sales performance among peers through persistence, resilience, and strong prospecting skills.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Stayed current on company offerings and industry trends.
- Achieved or exceeded company-defined sales quotas.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Branch Manager/Community Reinvestment Committee Leader
Wesbanco Bank, Inc.
05.2007 - 05.2008
- Orchestrated management activities for a multi million dollar company
- Directed all financial, budgeting, operating, compliance, purchasing, marketing, human resources, public relations, and administration functions
- Ensures timely execution of financial reports, operating forecast, cash flow planning, new product evaluation, banking, taxation, legal, regulatory advertising, cost/pricing
- Monitored and controlled credit facilities, approved expenditures, and liaised with bankers
- Interfaced with senior management to develop short/long term organizational goals and objectives
- Trained and monitored about twenty mid-level managers in efficient operating procedures to facilitate a smooth transition from opening to daily management
- Complied marketing surveys and related research/analysis
- Developed marketing strategies and related business planning documents
- Assisted with promotional objectives, modes and advertising throughout the Cincinnati region
- Timely rolled out new marketing techniques to promote new products for the company.
Senior Client Representative
Paychex, Inc.
03.2004 - 04.2007
- 100% project completion on time while meeting strict time lines and budget requirements
- Main contact person between the clients and the company
- Had over 100 clients that reported to me for any questions or troubles that they might have with their payroll, taxes and human resources
- Leveraging present customer base to up sell
- Marketed corporate services to key clients and potential clients
- Assisted clients in trouble shooting with any technical issues that they may have with Paychex, Inc
- Software
- Educated clients on using the Paychex software
- Installed Paychex software onsite for each client.
Store Manager/Regional Management Training Leader
Check N' Go
10.1999 - 03.2004
- Managed team of ten professionals
- Reduced and controlled expenses by reducing the Cincinnati region's overall debt
- Surpassed revenue goals in four consecutive quarters for four years
- Served as mentor to junior team members
- Implemented innovative programs to increase employee loyalty and reduce turnover
- Developed and rolled out new policies
- Exceeded company objectives by surpassing expected goals set for the Cincinnati district
- Directed strategic initiatives to achieve goals set by corporate level officers for my region
- Hired and trained twenty new staff members
- Spoke at seminars throughout the state about training methods and ways to improve productivity.
Education
Business Management -
University of Cincinnati
Cincinnati, Ohio01.2004
Skills
- Client account management
- Budget development
- Change management
- Staff training/development
- Compensation/benefits administration
- Employee scheduling
- Policy/program development
- Consistently meet goals
- Cross-functional team management
- Staff development
- Salary structure/compensation analysis
- Organizational skills
- Outsourcing
- Project Management
- Performance Evaluations
- Profit and Loss
- Staff Development
- New Business Developments
- Market Growth
- Event Management and Promotion
- Human Resource Leadership
- Community Outreach
- Team Building
- Staff Retention
- Customer Support
- Selling techniques
- Negotiation expertise
- Product and service knowledge
- Client Service
- Account Management
- Relationship selling
- Customer Retention
- Multitasking
- Attention to Detail
- Time Management
- Reliability
- Excellent Communication
- Organizational Skills
- Relationship Building
- Team building
- Sales Techniques
Affiliations
- Professional Convention Management Association
- Community Reinvestment Council
- Leadership Development Program
Timeline
Senior Sales Representative
The Cabinet & Granite Depot
02.2016 - Current
Branch Manager/Community Reinvestment Committee Leader
Wesbanco Bank, Inc.
05.2007 - 05.2008
Senior Client Representative
Paychex, Inc.
03.2004 - 04.2007
Store Manager/Regional Management Training Leader
Check N' Go
10.1999 - 03.2004
Business Management -
University of Cincinnati
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