CMMS
Felicia Holt
FRESNO,CA
Summary
Seasoned Parts Supervisor skilled at improving procedures to maximize productivity and efficiency while streamlining processes and reducing costs. Terrific motivator and planner with in-depth understanding of parts, vendors and customer needs.
Overview
21
21
years of professional experience
Work History
Parts Room Supervisor
Lyons Magnus
02.2023 - 01.2024
- Managed storeroom of 10K+ skus/parts
- Managed 50+ emails and call per day.
- Streamlined parts inventory by implementing efficient organization system.
- Reduced wait times for part requests by prioritizing and processing orders effectively.
- Improved tech satisfaction with timely and accurate fulfillment of parts orders.
- Optimized storeroom layout for increased efficiency in locating and retrieving items.
- Implemented quality control measures, minimizing errors in parts ordering and distribution.
- Developed strong relationships with vendors, negotiating favorable pricing and terms for bulk orders.
- Trained new employees on proper inventory management procedures, ensuring consistency across the team.
- Responded promptly to emergency part requests, supporting smooth project completion without delays or setbacks.
- Created employee schedules to align coverage with forecasted demands.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
Parts Room Clerk
Lyons Magnus
11.2020 - 02.2023
- Maintained a clean and organized part room, promoting efficiency in locating items.
- Managed 20-30 incoming calls and emails a day.
- Collaborated with team members to resolve discrepancies in part orders and shipments.
- Processed incoming shipments, verifying quantities received against purchase orders and inspecting for damages or defects.
- Worked closely with technicians to ensure that all necessary parts were readily available for upcoming repairs or maintenance tasks.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Sorted and delivered materials to different work areas and staff.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
Maintenance Clerk
Hertz RAC
10.2016 - 04.2020
- Managed 30+ calls and emails per day.
- Ensured efficient workflow by coordinating with maintenance technicians on job assignments and schedules.
- Increased overall productivity by effectively prioritizing maintenance tasks based on urgency and resources available.
- Maintained accurate records of all maintenance activities, facilitating timely follow-ups and preventive measures.
- Contributed to workplace safety by ensuring proper disposal of hazardous materials and adhering to OSHA regulations.
- Utilized office management software to record and track customer information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Input data into spreadsheets and databases.
Counter Sales Representative
Hertz RAC
01.2003 - 10.2016
- Managed 30+ phone calls per day.
- Boosted customer satisfaction by providing excellent product recommendations and personalized service.
- Increased sales by effectively upselling and cross-selling relevant products to customers.
- Maintained a clean and organized store environment for an enhanced experience.
- Resolved customer issues efficiently, ensuring repeat business and positive word-of-mouth referrals.
- Developed strong product knowledge to confidently answer customer inquiries and provide accurate information.
- Processed transactions accurately, ensuring correct pricing and updates.
- Enhanced customer loyalty with attentive service, building long-term relationships with clients.
- Demonstrated adaptability by quickly learning about new products or promotions to effectively communicate benefits to customers.
Education
High School Diploma - General Education
Sunnyside High School
Fresno, CA06.2002
Skills
- Microsoft Office Proficiency
- Inventory Management
- Vendor Management
- Performance Evaluation
Accomplishments
At Lyons I streamlined the parts room, and increased inventory by finding and fixing inaccurate costs.
At Hertz I obtained the "Gold heart award" in customer service.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
ERP
Power BI
Microsoft Office
Oracle
ASAP
Timeline
Parts Room Supervisor
Lyons Magnus
02.2023 - 01.2024
Parts Room Clerk
Lyons Magnus
11.2020 - 02.2023
Maintenance Clerk
Hertz RAC
10.2016 - 04.2020
Counter Sales Representative
Hertz RAC
01.2003 - 10.2016
High School Diploma - General Education
Sunnyside High School
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