Felicia Walters

Oversaw performance of cashiers and main bankers to ensure seamless operations.

Processed and paid jackpots while managing table fills efficiently.

Tracked all monetary inflows and outflows for accurate financial records.

Reconciled bank cash, table chips, and outstanding monies for shift transitions.

Concluded gaming day by counting prior day's cash and ticket revenue.

Calculated true revenue and prepared bank deposits promptly.

Scheduled, evaluated, and monitored employee attendance with disciplinary procedures as necessary.

Ensured compliance with federal Title 31 laws consistently.

Provided comprehensive administrative support for three staff members, including finance supervisor.

Evaluated applicants for city resource programs, particularly first-time home buyer assistance.

Responded to public inquiries by offering detailed information on available programs.

Executed clerical tasks, including document preparation and email management.

Facilitated distribution of internal and external correspondence to streamline communications.

Organized and maintained filing systems for improved document retrieval.

Contributed to community engagement through effective program promotion.

Assisted team with diverse operational tasks to ensure efficiency.

Supervised daily operations to achieve performance, quality, and service standards.
Maintained a clean and safe store environment to improve customer experience.
Fostered strong working relationships with staff to cultivate a positive workplace culture.
Monitored cash intake and deposit records, increasing accuracy and minimizing discrepancies.