Summary
Overview
Work History
Education
Skills
Timeline
Generic

Felicia Ward

Mobile,AL

Summary

Dynamic and detail-oriented professional with extensive experience at Kroger Co. and FedEx Ground. Proven expertise in scanning technology and package handling, ensuring accuracy and efficiency. Recognized for exceptional teamwork and problem-solving skills, consistently enhancing workflow and inventory management. Committed to maintaining high standards in fast-paced environments.

Overview

27
27
years of professional experience

Work History

Package Handler

FedEx:Ground
Theodore, AL
11.2022 - Current
  • Loaded and unloaded packages using safe handling techniques.
  • Sorted packages efficiently for accurate distribution.
  • Maintained cleanliness and organization of work area.
  • Assisted in loading delivery trucks with prepared packages.
  • Scanned and sorted packages according to destinations and service type using handheld scanner.
  • Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
  • Labeled parcels accurately according to company guidelines.
  • Utilized computer systems for tracking orders, printing labels, and preparing reports.

Lead Scan Coordinator

Kroger Co.
Roswell, GA
09.2005 - 03.2025
  • Coordinated daily scanning operations to ensure efficient workflow across departments.
  • Trained team members on scanning protocols and best practices for accuracy.
  • Managed inventory tracking systems for merchandise using scanning technology.
  • Developed training materials for new hires on scanning equipment usage and maintenance.
  • Assisted in troubleshooting scanning equipment issues to minimize downtime.
  • Maintained organized records of scanned items for inventory audits and reviews.
  • Maintained database of scanned images; updated as needed when changes occurred in file structure or content.
  • Assisted with troubleshooting issues related to hardware components such as scanners, printers and computers.
  • Coordinated with other departments to ensure all scanning requirements were met in a timely manner.
  • Addressed pricing discrepancies by researching original price and fixing inaccurate information.
  • Completed price changes and maintained proper signage for product displays.
  • Operated equipment such as box cutters, hand jacks, tape guns and scanners in alignment with company guidelines.
  • Conducted price audit scans and documented results in software.
  • Reviewed supplies inventory levels and purchased necessary items.

Receiving Clerk

Kroger Co.
Roswell, GA
09.2005 - 03.2025
  • Received and inspected incoming shipments for accuracy and quality.
  • Assisted with unloading trucks and moving products to designated areas.
  • Reported discrepancies or damaged goods to supervisors promptly.
  • Received incoming shipments and checked for accuracy of items and quantity against invoices and purchase orders.
  • Maintained a clean and safe work area in compliance with OSHA standards.
  • Reviewed work orders to check correctness of deliveries.
  • Compared shipment contents with paperwork to support inventory accuracy and records management.
  • Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.

Deli Clerk

The Fresh Market
Roswell, GA
06.2004 - 08.2005
  • Prepared and sliced meats, cheeses, and specialty items to customer specifications.
  • Collaborated with team members to fulfill customer orders efficiently and promptly.
  • Engaged with customers to create a welcoming atmosphere in the deli section.
  • Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
  • Offered samples to promote and upsell specials.
  • Documented and entered special orders for event catering and party trays.

Department Manager

Walmart
Roswell, GA
11.1998 - 06.2004
  • Assisted customers with inquiries to enhance their shopping experience in-store.
  • Collaborated with department leads to align on sales promotions and events.
  • Handled shift overstock, restocking and inventory control.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Worked closely with sales associates to complete tasks.
  • Led team meetings to communicate targets, share updates, and gather feedback.

Education

High School Diploma -

McIntosh High
McIntosh,Al
05-1996

Skills

  • Package handling
  • Scanning technology
  • Labeling accuracy
  • Order tracking
  • Freight handling
  • Truck loading and unloading
  • Pallet jack operation
  • Stacking packages
  • Sorting packages

Timeline

Package Handler

FedEx:Ground
11.2022 - Current

Lead Scan Coordinator

Kroger Co.
09.2005 - 03.2025

Receiving Clerk

Kroger Co.
09.2005 - 03.2025

Deli Clerk

The Fresh Market
06.2004 - 08.2005

Department Manager

Walmart
11.1998 - 06.2004

High School Diploma -

McIntosh High

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