FELICIA WASHINGTON
East Providence
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Placement Coordinator/Human Resources Specialist
Arbor Associates
02.2022 - 12.2023
- Responsible for leading up to 70 Field Associates
- Answerd phones and emails, schedules and confirms appointments, and inputs customer data into company systems
- Maintained the accuracy of candidate files
- Ensured field staff are current with tests and certifications by conducting monthly reports
- Conduct phone screens
- Maintained appropriate Client contacts within the system
- Reviewed Payroll Adjustment Forms (PAF's) for accuracy and approval
- Ensured that all interactions are clearly and professionally documented within the system with adequate notes.
- Facilitated onboarding processes for new hires, leading to seamless transitions into their respective roles within the organization.
- Enhanced candidate placement rates by developing and implementing effective strategies to match job seekers with suitable positions.
Grant Specialist (Contract Role)
Adil Business Systems
06.2017 - 12.2020
- Managed a wide range of responsibilities in a busy, deadline-centric environment
- Responded to routine and sensitive correspondence, memos, and other related documents
- Outstanding professionalism when working with internal and external customers
- Resolved written and phone grant inquiries generated by the website and foundation publications
- Streamlined the grant application process, reducing time spent on paperwork and increasing efficiency.
- Ensured compliance with grant requirements through diligent monitoring of program activities and timely submission of reports.
Mortgage Retail Specialist
Santander Bank
06.2016 - 07.2017
- Monitored mortgage pipeline to ensure timely processing of mortgage files
- Obtained, reviewed, and approved necessary asset and employment documentation
- Prepared files to be submitted to underwriting
- Obtained credit reports
- Maintained confidentiality.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Assistant
Right at Home
07.2015 - 12.2015
- Logged daily activities
- Provided excellent customer service
- HIPPA compliant.
Receptionist
The Bridge at Cherry Hill
04.2014 - 05.2015
- Assisted Executive level management in daily operations for the business
- Assisted with the admission process
- Answered phones, greeted guests, and utilized sound judgment in screening visitors for appointments and visits
- Worked with customers in person and over-the-phone
- Created improved filing systems
- Handled outgoing mail via USPS, UPS, and FedEx.
Administrative Services Manager
Alliance Human Services
07.2007 - 03.2015
- Provided support for Executive level management
- Assisted in the admission process
- Planned events
- Ordered equipment
- Set up new accounts and managed AP and AR
- Greeted clients
- Utilized sound judgment in screening visitors for appointments and visits
- Assisted with the accreditation process for CARF (compliance)
- Ensured key safety measures were in place including: fire drills/extinguishers were up to date, proper documentation was on site, and checked to ensure medical charts, data sheets, and incident reports were submitted and in compliance.
Education
Patient Support Specialist -
Community College of Rhode Island
Warwick, RIAssociate's degree in Criminal Justice -
Community College of Rhode Island
Warwick, RISkills
- Office Administration
- Reception
- Customer Service Excellence
- Decision Making
- Attention to Detail
- Time Management
- Goal Setting
- Strong Communication
- Problem Solving
- Teamwork and Collaboration
- Adaptability and Flexibility
- Customer Service Orientation
- Resourcefulness
- Active Listening
- Conflict Resolution
Accomplishments
Divisional Office Manager Award 2007
Certification
Certified Notary Public, 4/6/2025
Years Of Experience
10
Timeline
Placement Coordinator/Human Resources Specialist
Arbor Associates
02.2022 - 12.2023
Grant Specialist (Contract Role)
Adil Business Systems
06.2017 - 12.2020
Mortgage Retail Specialist
Santander Bank
06.2016 - 07.2017
Assistant
Right at Home
07.2015 - 12.2015
Receptionist
The Bridge at Cherry Hill
04.2014 - 05.2015
Administrative Services Manager
Alliance Human Services
07.2007 - 03.2015
Patient Support Specialist -
Community College of Rhode Island
Associate's degree in Criminal Justice -
Community College of Rhode Island
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