Felicia Washington
Killeen
Summary
Results-driven professional with extensive experience in customer service and client relations. Proven track record in managing client accounts effectively. Skilled in identifying client needs and implementing tailored solutions to enhance overall satisfaction. Committed to fostering long-term relationships that drive business success.
Overview
17
17
years of professional experience
3
3
Certifications
Work History
CNA
Creekside Rehabilitation & Behavioral Health
Temple
02.2024 - 08.2025
- Assisted patients with personal hygiene and daily living activities, ensuring comfort and dignity.
- Provided emotional support and companionship to residents during rehabilitation.
- Facilitated assistance with bathing, dressing, and grooming to enhance quality of life.
CNA
Rosewood Nursing Home
Killeen
07.2022 - 11.2024
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Reported changes in patient conditions to registered nurse or physician.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
Cargiver
Private Home care
Nolanville
01.2018 - 12.2021
- Administered prescribed medications according to care plans.
- Collaborated with families to develop personalized care strategies.
- Maintained cleanliness and safety of client living environments.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
Sales Representative
Sears Call Center
Pflugerville
01.2016 - 01.2018
- Developed key customer relationships to increase sales.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Maintained accurate records of all sales and prospecting activities.
- Analyzed customer feedback to improve products and services.
- Negotiated pricing contracts with customers to maximize profits.
- Provided technical support for customers using the company's products or services.
Assistant Manager
Rue21
Austin
01.2012 - 01.2015
- Assisted in managing daily store operations and team performance.
- Handled inventory management, ensuring stock levels met store demands.
- Facilitated communication between staff and upper management regarding store needs.
- Implemented promotional strategies to drive customer engagement and sales growth.
- Monitored sales trends to identify opportunities for improvement in service delivery.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
Store Manager
MaxRave
Austin
07.2008 - 01.2012
- Oversaw daily store operations to ensure smooth functioning.
- Managed inventory levels and conducted regular stock audits.
- Trained and mentored staff on customer service best practices.
- Implemented visual merchandising techniques to enhance product displays.
- Resolved customer complaints and provided effective solutions promptly.
- Coordinated promotional events to increase store traffic and sales.
- Recruited, trained and supervised new employees.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Resolved customer complaints in a timely manner.
Education
High School Diploma -
Lanier High School
Austin, TX05-1999
Skills
- Customer relationship management
- Team collaboration
- Patient care
- Problem solving
- HIPAA compliance
- Compassion and empathy
- Trustworthy companion
- Team building
- Calm under pressure
- PPE use
- Good Telephone Etiquette
- Dependable and responsible
- Flexible and adaptable
- Friendly, positive attitude
Languages
English
Professional
Certification
CPR
Timeline
CNA
Creekside Rehabilitation & Behavioral Health
02.2024 - 08.2025
CNA
Rosewood Nursing Home
07.2022 - 11.2024
Cargiver
Private Home care
01.2018 - 12.2021
Sales Representative
Sears Call Center
01.2016 - 01.2018
Assistant Manager
Rue21
01.2012 - 01.2015
Store Manager
MaxRave
07.2008 - 01.2012
High School Diploma -
Lanier High School