Felicia Waters
Crestview,Florida
Summary
"Dedicated and compassionate Case Manager with over 15 years of experience in social services, seeking to leverage expertise in client assessment, care coordination, and crisis intervention to support individuals and families in a dynamic and collaborative environment. Proven ability to develop and implement comprehensive care plans, advocate for client needs, and connect clients with essential resources. Committed to promoting client well-being and enhancing service delivery through a client-centered and empathetic approach."
Overview
24
24
years of professional experience
Work History
Shelter Coordinator
Opportunity Place, Inc.
09.2023 - Current
- Conducted thorough assessments of over 35 clients'' situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Coordinated with local service providers to ensure residents had access to necessary resources, such as healthcare, mental health support, and legal assistance.
- Monitored inventory levels of essential supplies such as toiletries, bedding materials, and cleaning products to ensure a consistent stock for resident use.
- Provided crisis intervention services when required, ensuring immediate safety for all involved individuals before connecting them with appropriate supports or referrals if needed.
- Supervised programming and administrative facets of temporary homeless shelter for women and children, many with dual diagnoses.
Case Manager
Opportunity Place, Inc.
10.2021 - 09.2023
- Completed intake and maintained organized and accurate file and documentation.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Oversaw accurate documentation of client progress notes, maintaining compliance with legal requirements as well as organizational policies and procedures.
- Applied for medicaid and other benefits for clients/ patients. Advocated and maintained patients benefits.
Social Services Director
Fort Walton Beach Developmental Center
08.2007 - 04.2021
- Prescreening eligibility, intake processes, coordinating admissions and discharges, developing individualized service plans, advocating for clients, evaluating care plans, maintaining records, preparing reports, counseling clients, assisting with life skills, confirming insurance details, and managing community and government support.
- Additional tasks include reviewing insurance documents, escalating concerns, maintaining confidentiality, verifying benefits, managing data in Excel, and understanding insurance verification processes.
- Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
- Recruited, interviewed, and hired staff members offering exceptional talent and brought great skills to team.
- Oversaw compliance with federal, state, and local regulations, ensuring all programs operated within legal frameworks.
- Championed client-centered approach throughout organization, leading to increased satisfaction rates amongst service recipients.
Social Services Assistant
Ft. Walton Beach Developmental Center
10.2000 - 08.2007
- Man Served as a liaison between clients and external agencies, advocating for their needs and promoting effective communication. Managed over 45 case loads at a time.
- Enhanced client satisfaction by providing timely and accurate information on available social services programs.
- Assisted case managers in developing personalized care plans for clients, resulting in improved well-being and self sufficiency.
- Assisted with the development of policy and procedure documentation, ensuring organizational compliance with regulatory requirements.
- Coordinated appointments between clients and essential service providers while remaining sensitive to individual scheduling constraints.
Education
Career Training Specialist - Medical Office Specialist
Monroe, Louisiana02.1993
Skills
- Excellent Communication
- Adaptability and Flexibility
- Written and verbal communication
- Staff Training
- Analytical
- Multi-Cultural Awareness
- Strong Interpersonal Skills
- Critical Thinking
- Strong Work Ethic
Timeline
Shelter Coordinator
Opportunity Place, Inc.
09.2023 - Current
Case Manager
Opportunity Place, Inc.
10.2021 - 09.2023
Social Services Director
Fort Walton Beach Developmental Center
08.2007 - 04.2021
Social Services Assistant
Ft. Walton Beach Developmental Center
10.2000 - 08.2007
Career Training Specialist - Medical Office Specialist
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