Felicia Watts
N
Rock Hill,SC
Summary
Seasoned foster care team member with expertise in case management, reporting and court proceedings. Detail-oriented and hardworking with an organized nature and excellent verbal and written communication abilities. Effective at delivering high-quality foster care case management services to provide targeted care and program support. Proficient in (word) with 12-year history of successful industry performance.
Overview
18
18
years of professional experience
Work History
Foster Carer Coordinator
Mentor Network
10.2013 - 05.2014
- Improved placement success rates by conducting thorough assessments of potential foster families and matching them with children in need.
- Enhanced the well-being of foster children by providing ongoing support, resources, and guidance to foster families.
- Streamlined the case management process for better efficiency and communication among team members.
- Developed comprehensive care plans for each child in the program, ensuring their needs were consistently met.
- Collaborated with other agencies to provide a wide range of services for foster families and their children.
- Monitored progress of children in placements, adjusting care plans as needed for optimal outcomes.
- Conducted regular home visits to ensure safety and stability within foster homes.
Intensive In-Home Qualified Professional
IFCS
12.2012 - 10.2013
- Improved client outcomes by developing and implementing individualized treatment plans based on comprehensive assessments.
- Enhanced family functioning through providing in-home support, crisis intervention, and skill-building activities.
- Collaborated with multidisciplinary teams to ensure coordinated care for clients and families.
- Increased client engagement by establishing rapport and trust, using active listening and empathy during sessions.
- Reduced risk factors for clients by identifying potential barriers to success and developing strategies to address them.
- Strengthened client resilience through teaching coping skills, stress management techniques, and problem-solving strategies.
- Facilitated communication within families by modeling effective communication skills and promoting open dialogue during family therapy sessions.
CRCF Supervisor
York County Board Of Disabilities And Special Needs
09.2009 - 06.2012
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Completed schedules and ensured that was coverage daily for two CRCF homes, requiring at least 3 staff for 3 shifts.
Community Support Team Lead
Elite Community Health
05.2008 - 10.2010
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Increased consumer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Developed and maintained effective relationships with key stakeholders to better understand their needs and expectations.
- Developed, with consumer,and team a PCP and ITR, submit to procure appropriate services
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision making.
Intensive Therapeutic Foster Care
York County Department Of Social Services
12.2005 - 05.2008
- Improved youth behavior and emotional well-being by implementing therapeutic interventions and personalized care plans.
- Enhanced family relationships through mediation, communication coaching, and support during crises.
- Promoted a safe and nurturing home environment by providing structure, boundaries, and consistency in daily routines.
- Assisted youth in developing critical life skills such as budgeting, meal planning, and personal hygiene for increased independence.
- Managed challenging behaviors with empathy and patience to create a supportive living environment.
- Conducted assessments of potential foster homes to ensure suitability for placement of foster children.
- Developed individualized treatment plans that addressed each child''s unique needs and goals for growth.
- Provided ongoing support to biological families working towards reunification with their children through regular meetings and progress updates.
- Facilitated successful transitions for youth aging out of the foster care system by connecting them with resources and opportunities within the community.
- Maintained detailed case records documenting progress towards established goals, challenges faced, and milestones achieved over time.
- Served as an advocate for foster children during court hearings and case presentations by presenting recommendations based on the best interests of the child.
- Coordinated services with medical providers, therapists, educators, social workers, and other professionals to optimize outcomes for placed children.
- Implemented crisis intervention strategies as needed to de-escalate tense situations while prioritizing safety for all involved individuals.
- Organized recreational activities tailored to each child''s interests to promote positive engagement within their community.
- Participated in ongoing professional development trainings related to therapeutic foster care, trauma-informed practices, and behavioral management techniques.
Case Manager
True's Kids
05.2004 - 11.2005
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated essential services for clients, resulting in improved overall well-being and self sufficiency.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Catered to the needs of the geriatric population with care.
Counselor
York Place
06.2001 - 05.2004
- Enhanced client progress by utilizing evidence-based counseling techniques and individualized treatment plans.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Developed and facilitated group therapy sessions for increased social support and skill-building opportunities.
- Collaborated with interdisciplinary teams to provide comprehensive care for clients with complex needs.
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Conducted thorough assessments to identify client needs and appropriate intervention strategies.
- Provided crisis intervention services to individuals experiencing acute distress or dangerous situations.
- Utilized motivational interviewing techniques to encourage positive change in clients'' lives.
- Educated clients on available community resources, fostering a sense of empowerment and self sufficiency.
- Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
Booking Officer III
York County Detention Center
08.1998 - 10.2001
- Streamlined booking processes by implementing efficient data management systems..
- Enhanced communication between departments with regular updates on booking statuses.
- Reduced errors in bookings by maintaining up-to-date and accurate records of inmate information.
- Maintained a safe environment for inmates and staff through effective communication and adherence to established protocols.
- Enhanced inmate security by conducting regular cell checks and monitoring daily activities.
- Assisted in reducing incidents of violence by implementing conflict resolution strategies and de-escalation techniques.
- Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
Counselor
York County Board Of Disabilities And Special Needs
01.1996 - 08.1998
- Enhanced client progress by utilizing evidence-based counseling techniques and individualized treatment plans.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Provided crisis intervention when necessary, ensuring the safety of both residents and staff members.
- Documented resident progress, maintaining accurate records for continued growth and development planning.
- Supported residents in achieving personal goals, fostering a sense of accomplishment and pride.
Education
Bachelor of Science - Health Sciences
Morris College
Sumter, SC05.1999
Skills
- Public Speaking Abilities
- Behavioral Assessment
- Computer Literacy
- Communication Proficiency
- Training and Supervision
- Multicultural Sensitivity
- Trauma-Informed Care
- Time Management Abilities
- Data Entry Accuracy
Accomplishments
- Supervised team of 21 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
I love to restore plants!
I visit Lowes or Walmart and I look for the neglected plants. Some plants aren't watered enough because the staff either aren't trained, don't have the time, or just does not care. I get them and I "rescue" them. I rehab them until they are healthy again and then I give them away to a trusted caregiver. I keep some of them.
Timeline
Foster Carer Coordinator
Mentor Network
10.2013 - 05.2014
Intensive In-Home Qualified Professional
IFCS
12.2012 - 10.2013
CRCF Supervisor
York County Board Of Disabilities And Special Needs
09.2009 - 06.2012
Community Support Team Lead
Elite Community Health
05.2008 - 10.2010
Intensive Therapeutic Foster Care
York County Department Of Social Services
12.2005 - 05.2008
Case Manager
True's Kids
05.2004 - 11.2005
Counselor
York Place
06.2001 - 05.2004
Booking Officer III
York County Detention Center
08.1998 - 10.2001
Counselor
York County Board Of Disabilities And Special Needs
01.1996 - 08.1998
Bachelor of Science - Health Sciences
Morris College
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