Felicia Watts
N
Rock Hill,SC
Summary
Seasoned foster care team member with expertise in case management, reporting and court proceedings. Detail-oriented and hardworking with an organized nature and excellent verbal and written communication abilities. Effective at delivering high-quality foster care case management services to provide targeted care and program support. Proficient in (word) with 12-year history of successful industry performance.
Overview
18
18
years of professional experience
Work History
Foster Carer Coordinator
Mentor Network
Charlotte, NC
10.2013 - 05.2014
- Improved placement success rates by conducting thorough assessments of potential foster families and matching them with children in need.
- Enhanced the well-being of foster children by providing ongoing support, resources, and guidance to foster families.
- Streamlined the case management process for better efficiency and communication among team members.
- Developed comprehensive care plans for each child in the program, ensuring their needs were consistently met.
- Collaborated with other agencies to provide a wide range of services for foster families and their children.
- Monitored progress of children in placements, adjusting care plans as needed for optimal outcomes.
- Conducted regular home visits to ensure safety and stability within foster homes.
Intensive In-Home Qualified Professional
IFCS
Charlotte, NC
12.2012 - 10.2013
- Improved client outcomes by developing and implementing individualized treatment plans based on comprehensive assessments.
- Enhanced family functioning through providing in-home support, crisis intervention, and skill-building activities.
- Collaborated with multidisciplinary teams to ensure coordinated care for clients and families.
- Increased client engagement by establishing rapport and trust, using active listening and empathy during sessions.
- Reduced risk factors for clients by identifying potential barriers to success and developing strategies to address them.
- Strengthened client resilience through teaching coping skills, stress management techniques, and problem-solving strategies.
- Facilitated communication within families by modeling effective communication skills and promoting open dialogue during family therapy sessions.
CRCF Supervisor
York County Board Of Disabilities And Special Needs
Rock Hill, SC
09.2009 - 06.2012
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Completed schedules and ensured that was coverage daily for two CRCF homes, requiring at least 3 staff for 3 shifts.
Community Support Team Lead
Elite Community Health
Gastonia, NC
05.2008 - 10.2010
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Increased consumer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Developed and maintained effective relationships with key stakeholders to better understand their needs and expectations.
- Developed, with consumer,and team a PCP and ITR, submit to procure appropriate services
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision making.
Intensive Therapeutic Foster Care
York County Department Of Social Services
York, SC
12.2005 - 05.2008
- Improved youth behavior and emotional well-being by implementing therapeutic interventions and personalized care plans.
- Enhanced family relationships through mediation, communication coaching, and support during crises.
- Promoted a safe and nurturing home environment by providing structure, boundaries, and consistency in daily routines.
- Assisted youth in developing critical life skills such as budgeting, meal planning, and personal hygiene for increased independence.
- Managed challenging behaviors with empathy and patience to create a supportive living environment.
- Conducted assessments of potential foster homes to ensure suitability for placement of foster children.
- Developed individualized treatment plans that addressed each child''s unique needs and goals for growth.
- Provided ongoing support to biological families working towards reunification with their children through regular meetings and progress updates.
- Facilitated successful transitions for youth aging out of the foster care system by connecting them with resources and opportunities within the community.
- Maintained detailed case records documenting progress towards established goals, challenges faced, and milestones achieved over time.
- Served as an advocate for foster children during court hearings and case presentations by presenting recommendations based on the best interests of the child.
- Coordinated services with medical providers, therapists, educators, social workers, and other professionals to optimize outcomes for placed children.
- Implemented crisis intervention strategies as needed to de-escalate tense situations while prioritizing safety for all involved individuals.
- Organized recreational activities tailored to each child''s interests to promote positive engagement within their community.
- Participated in ongoing professional development trainings related to therapeutic foster care, trauma-informed practices, and behavioral management techniques.
Case Manager
True's Kids
Gaston, NC
05.2004 - 11.2005
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated essential services for clients, resulting in improved overall well-being and self sufficiency.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Catered to the needs of the geriatric population with care.
Counselor
York Place
York, SC
06.2001 - 05.2004
- Enhanced client progress by utilizing evidence-based counseling techniques and individualized treatment plans.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Developed and facilitated group therapy sessions for increased social support and skill-building opportunities.
- Collaborated with interdisciplinary teams to provide comprehensive care for clients with complex needs.
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Conducted thorough assessments to identify client needs and appropriate intervention strategies.
- Provided crisis intervention services to individuals experiencing acute distress or dangerous situations.
- Utilized motivational interviewing techniques to encourage positive change in clients'' lives.
- Educated clients on available community resources, fostering a sense of empowerment and self sufficiency.
- Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
Booking Officer III
York County Detention Center
York, SC
08.1998 - 10.2001
- Streamlined booking processes by implementing efficient data management systems..
- Enhanced communication between departments with regular updates on booking statuses.
- Reduced errors in bookings by maintaining up-to-date and accurate records of inmate information.
- Maintained a safe environment for inmates and staff through effective communication and adherence to established protocols.
- Enhanced inmate security by conducting regular cell checks and monitoring daily activities.
- Assisted in reducing incidents of violence by implementing conflict resolution strategies and de-escalation techniques.
- Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
Counselor
York County Board Of Disabilities And Special Needs
Rock Hill, SC
01.1996 - 08.1998
- Enhanced client progress by utilizing evidence-based counseling techniques and individualized treatment plans.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Provided crisis intervention when necessary, ensuring the safety of both residents and staff members.
- Documented resident progress, maintaining accurate records for continued growth and development planning.
- Supported residents in achieving personal goals, fostering a sense of accomplishment and pride.
Education
Bachelor of Science - Health Sciences
Morris College
Sumter, SC05.1999
Skills
- Public Speaking Abilities
- Behavioral Assessment
- Computer Literacy
- Communication Proficiency
- Training and Supervision
- Multicultural Sensitivity
- Trauma-Informed Care
- Time Management Abilities
- Data Entry Accuracy
Accomplishments
- Supervised team of 21 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
I love to restore plants!
I visit Lowes or Walmart and I look for the neglected plants. Some plants aren't watered enough because the staff either aren't trained, don't have the time, or just does not care. I get them and I "rescue" them. I rehab them until they are healthy again and then I give them away to a trusted caregiver. I keep some of them.
Timeline
Foster Carer Coordinator
Mentor Network
10.2013 - 05.2014
Intensive In-Home Qualified Professional
IFCS
12.2012 - 10.2013
CRCF Supervisor
York County Board Of Disabilities And Special Needs
09.2009 - 06.2012
Community Support Team Lead
Elite Community Health
05.2008 - 10.2010
Intensive Therapeutic Foster Care
York County Department Of Social Services
12.2005 - 05.2008
Case Manager
True's Kids
05.2004 - 11.2005
Counselor
York Place
06.2001 - 05.2004
Booking Officer III
York County Detention Center
08.1998 - 10.2001
Counselor
York County Board Of Disabilities And Special Needs
01.1996 - 08.1998
Bachelor of Science - Health Sciences
Morris College