FELICIA WEBB

Company Overview: A high-end kitchen sink manufacturing company

• Placed new incoming orders from customers and vendors (Amazon, Homedepot.com, Commercehub and more)
• Compiled and distributed literature and sample requests from reps and customers
• Processed warranty claims, including research, orders and follow-ups
• Tracked warranty orders, parts and sample requests via MS Excel spreadsheet
• Answered inbound calls, chats and emails regarding products, availability, information, etc.
• Presented existing and prospective customers with valuable service or product information to aid in decision-making
• Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly
• Performed administrative tasks such as filing paperwork, updating databases and generating reports

Company Overview: A statewide community-based prevention program that operates to reduce children’s vulnerability to abuse, neglect and bullying

• Facilitated comprehensive prevention workshops for children, parents and school staff
• Traveled to schools throughout Burlington & Camden Counties, scheduled in advance by Coordinator
• Worked with the school contact person to follow provided schedule of workshops
• By way of scripted curriculum, performed individual class workshops, in a team of 2-3 facilitators, for grades PreK – High School
• Direct contact with students in closed classroom settings
• Extensive training and certification on scripts, laws, guidelines and procedures to ensure accurate information, appropriate presentation while adhering to legal standards when presenting information
• Hosted workshops for parents and school staff on the programs and ways they can help keep children safe from abuse, according to the NJCAP data and curriculum
• Documented each workshop with details on class and information voluntarily shared by students during Review Time
• Contacted and provided NJ CPS, when necessary, with any reportable information, to ensure child’s safety
• Participated in certification course for Review Time, renewed every 3 years
• Completion and certification obtained
• Collaborated with other staff members to ensure successful program delivery

Company Overview: A community-based organization that provides services for people with special needs and developmental disabilities in a group home setting

• Assisted residents with daily living, cooking, cleaning, activities, personal hygiene, and more as necessary
• Transported and accompanied residents to appointments and personal shopping
• Accompanied and assisted residents with community involvement and activities
• Administered medications and completed appropriate documentation, in compliance with medical and legal standards and medical instructions
• Daily reporting of activities, routines, medications, schedule, duties, etc.
• Participated in daily/nightly Supervisor team meetings
• Received CPR training and certification
• Maintained and inspected work and residential areas for cleanliness and organization
• Trained new employees on company policies, procedures, and job responsibilities
• Responded quickly and effectively to emergency situations as they arose

Company Overview: A high-end kitchen sink manufacturing company

• Worked directly with outside Sales Reps to establish and maintain new and existing accounts/customers
• Solicited new business by researching and contacting customers via email and phone
• Compiled and distributing literature and materials requests from reps and customers
• Processed warranty claims, including research, claim validity and inspection of damaged/defective products once returned
• Placed new orders from reps and customers
• Performed industry research via CMD Insight database for applicable jobs, architects, contractors and projects, and documenting said research
• Responded to incoming emails from company website regarding products, availability, information, etc
• Verified customer pricing and providing Job Quotes via ERP1/Distribution One database
• Provided pricing, product details and availability upon request to both customers and outside sales reps
• Followed up on orders, back orders and order status with vendors and customers via email and phone
• Quality Control/Assurance - inspected products upon receipt and prior to shipment, testing of materials to ensure quality and providing feedback to Production Manager and factory of findings