Summary
Overview
Work History
Education
Skills
Timeline
Generic

Felicia Wells

Dixon ,MO

Summary

Dynamic and results-driven professional with a proven track record at TJX/Homegoods, excelling in customer service and team leadership. Enhanced sales performance through strategic inventory management and effective staff training. Committed to fostering a positive work environment while achieving operational excellence and driving customer engagement.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Family Dollar
11.2023 - 11.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Generated repeat business through exceptional customer service.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs to elevate service standards and knowledge.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.

Operations/ Merchandise Manager

TJX/ Homegoods
05.2021 - 11.2023
  • Boosted sales performance by effectively managing merchandise assortments and inventory levels.
  • Motivated and mentored merchandise team to achieve high performance and job satisfaction.
  • Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
  • Monitored inventory levels and made necessary adjustments to maximize sales and profits.
  • Coordinated cross-functional teams to execute successful product launches within tight deadlines.
  • Monitored competitor activities to stay current on industry developments and adjust merchandising tactics as needed.
  • Led weekly team meetings to discuss performance metrics, identify areas for improvement, and set actionable goals.

Education

McLain Community High School
Red Rocks CO
05-2005

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Time management
  • Customer relations
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Task delegation
  • Goal setting
  • Conflict resolution
  • Workload management
  • Employee scheduling

Timeline

Assistant Manager

Family Dollar
11.2023 - 11.2024

Operations/ Merchandise Manager

TJX/ Homegoods
05.2021 - 11.2023

McLain Community High School

Similar Profiles

CREATE PROFILE