FELICIA WHARTON
Alsip,IL
Summary
Successful human resource candidate with expertise in leave of absence and benefits administration. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and commitment to adhering to relevant laws and regulations.
Overview
25
25
years of professional experience
Work History
Payroll Specialist (contract)
Astellas
2022.09 - 2023.03
- Processed biweekly payrolls, updated local tax withholdings for employees, and updated tax rates via TPA
- Also responded to payroll and timekeeping-related questions.
HR Shared Services Lead
Advocate Aurora Health Care
2022.01 - 2022.04
- Monitored phone queue to ensure required service levels were being met.
- Managed shared services schedules and time off requests.
- Assisted in interpreting department policies and procedures and advises and updates staff on procedural changes.
- Resource for teams with complex and escalated issues.
- Identified gaps in knowledge and made recommendations to leadership.
Leave/Disability Specialist
Advocate Aurora Health Care
2011.09 - 2022.01
- Ensured the accuracy of disability payroll and FMLA timecard coding. Also, updated employee statuses in HR systems.
- Ensured timely and effective administration of other leave-related processes unrelated to disability payrolls.
- Administered the return to work process including receipt, tracking, and follow-up for required medical releases.
- Supported the ADA team with accommodation requests, tracking, and follow-up.
- Responded to employee inquiries and escalations related to disability payroll, FMLA, and leave of absence policies.
- Provided leave-related training to employees, managers, and HR.
HR LOA Payroll Analyst
Zurich NA
2011.09 - 2013.04
- Responsibilities included disability pay reconciliation, payroll adjustments, benefit premium direct billing, and quality control.
- Supported Tier I & II representatives with leave of absence policy questions
- Provided updates to the HR community and was the point of contact for employees, managers, and third-party administrators/vendors.
HR Representative
Zurich NA
2006.09 - 2011.09
- Answered questions regarding health & welfare benefits, payroll/timekeeping, and policies. Also assisted with system navigation and issues.
- Processed life event changes, annual enrollment changes, and new hire paperwork as well as maintained HR systems.
- Liaison for COBRA, leave of absence, and wellness vendors.
- Provided support to compensation and performance management COEs.
HR Administrator- Operations
Northern Trust
2003.04 - 2004.12
- Processed new hire paperwork, internal job transfers, annual enrollment changes, and severance packets.
- Managed COBRA processing, billing reconciliation, and monthly HIPAA statements.
HR Administrator- Service Center
Northern Trust
2001.06 - 2003.04
- Answered questions about benefits, policies, and procedures.
- Processed enrollment changes.
- Liaison for employees, human resources, and insurance carriers.
Qualified Order Specialist
Aon-Hewitt
2000.05 - 2001.06
- Liaison for employees, custodial parents, and state agencies.
- Reviewed and enforced medical child support orders per ERISA guidelines for 30 clients.
Benefits Consultant
Aon-Hewitt
1997.12 - 2000.05
- Helped plan participants understand and enroll in their health and welfare benefits.
- Responsibilities included carrier eligibility updates, as well as retirement health and welfare specialist and trainer.
Education
Computer Aided Drafting - Machine Drafting
Illinois Technical College
Chicago, IL1988
High School Diploma -
Lindblom Technical H.S
Chicago, IL08.1986
Skills
- Leave of Absence Management
- Americans with Disabilities Act (ADA)
- Time Tracking and Payroll Administration
- Policy Interpretation
- Human Resources Department Processes
- Benefits Administration
Timeline
Payroll Specialist (contract)
Astellas
2022.09 - 2023.03
HR Shared Services Lead
Advocate Aurora Health Care
2022.01 - 2022.04
HR LOA Payroll Analyst
Zurich NA
2011.09 - 2013.04
Leave/Disability Specialist
Advocate Aurora Health Care
2011.09 - 2022.01
HR Representative
Zurich NA
2006.09 - 2011.09
HR Administrator- Operations
Northern Trust
2003.04 - 2004.12
HR Administrator- Service Center
Northern Trust
2001.06 - 2003.04
Qualified Order Specialist
Aon-Hewitt
2000.05 - 2001.06
Benefits Consultant
Aon-Hewitt
1997.12 - 2000.05
Computer Aided Drafting - Machine Drafting
Illinois Technical College
High School Diploma -
Lindblom Technical H.S
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