Summary
Overview
Work History
Education
Skills
Timeline
Generic

Felicia Whitehead

Pinetops,NC

Summary

To obtain a challenging position of work that will allow to utilize skills and abilities. Highly motivated in a team environment. Dependable in completing tasks in a accurate and timely manner. Good analytical and problem solving skills. Display a willingness to learn and a commitment to professionalism.

Overview

14
14
years of professional experience

Work History

Commercial Credit Card - Bank Teller

Truist Bank
01.2022 - Current
  • Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
  • Handled calls per day to address customer inquiries and concerns.
  • Conducted block and replace credit cards
  • Online payments lock and unlock with eZbusiness
  • Maintained energy and enthusiasm in fast-paced environment
  • Reviewed customer files on regular basis to make sure receivables were in sound condition
  • Assessed credit risk and analyzed financial statements

Cosmetologist

Self-employeed
01.2015 - Current
  • Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Researched latest trends in hair and makeup to stay updated on color, style and technique.
  • Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
  • Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered

Inspector General

Bridgestone Firestone
11.2020 - 02.2022
  • Performed supplier risk evaluations and supported regulatory inspections.
  • Implemented and executed reviews of computer systems for compliance with state and federal regulations.
  • Inspected all size tires for defects.
  • Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
  • Trained and developed personnel to improve safety, employee relations and resolve

Production Worker

Abbotts Laboratories
12.2009 - 01.2011
  • Facilitated seamless transitions between shifts by thoroughly documenting all relevant information for coworkers during handoffs.
  • Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
  • Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
  • Managed inventory levels effectively, avoiding shortages and preventing costly delays in production schedules.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Assembled products according to changing daily work orders and specific customer needs.

Education

Cosmetologist -

Nash Community College
Rocky Mount, NC
11.2004

Skills

  • Year-end tax provision proficiency
  • Local, state and federal tax returns
  • Bookkeeping
  • Mathematical calculations
  • Document preparation
  • Verbal/written communication
  • Tax return preparation
  • Responsible
  • Good telephone etiquette
  • Computer proficiency
  • Quality Control Inspection
  • Ability To Lift
  • Test Parts
  • Deposit and Withdrawal Management
  • Cash Handling
  • Customer Accounts Management
  • Product Sales
  • Cash counting
  • Transaction processing
  • Accounting systems and software
  • Banking
  • Night and safe deposit procedures

Timeline

Commercial Credit Card - Bank Teller

Truist Bank
01.2022 - Current

Inspector General

Bridgestone Firestone
11.2020 - 02.2022

Cosmetologist

Self-employeed
01.2015 - Current

Production Worker

Abbotts Laboratories
12.2009 - 01.2011

Cosmetologist -

Nash Community College

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Felicia Whitehead