Felicia Whitehead
Pinetops
Summary
To obtain a challenging position of work that will allow me to utilize skills and abilities. Highly motivated in a team environment. Dependable in completing tasks in a accurate and timely manner. Good analytical and problem solving skills. Display a willingness to learn and a commitment to professionalism.
Overview
20
20
years of professional experience
Work History
Commercial Credit Card - Bank Teller - ASC Fraud
Truist Bank
01.2022 - Current
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Handled calls per day to address customer inquiries and concerns.
- Conducted block and replace credit cards
- Online payments lock and unlock with eZbusiness
- Maintained energy and enthusiasm in fast-paced environment
- Reviewed customer files on regular basis to make sure receivables were in sound condition
- Assessed credit risk and analyzed financial statements
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Assisted in the improvement of internal controls and policies by providing expert recommendations based on extensive experience in the field.
Cosmetologist
Self-employeed
01.2005 - Current
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Maintained client treatment records and designed long-term care programs for return customers.
- Researched latest trends in hair and makeup to stay updated on color, style and technique.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered
Patient Care Coordinator
Miracle Ear
07.2024 - 01.2025
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Inspector General
Bridgestone Firestone
11.2019 - 02.2021
- Performed supplier risk evaluations and supported regulatory inspections.
- Implemented and executed reviews of computer systems for compliance with state and federal regulations.
- Inspected all size tires for defects.
- Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
- Trained and developed personnel to improve safety, employee relations and resolve
Production Technician
Abbott Laboratories
12.2009 - 01.2011
- Facilitated smooth operations on the production floor by keeping workspaces clean, organized, and free from clutter.
- Boxed, labeled, and transported items to support assembly operations.
- Contributed to team success by cross-training in multiple roles, providing flexibility and adaptability in the workplace.
- Adhered to company policies, procedures, and manufacturing guidelines consistently throughout all work activities.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Followed packing processes to increase speed and accuracy.
- Followed safety protocols to prevent accidents and injuries.
Education
Cosmetologist -
Nash Community College
11.2004
Skills
- Year-end tax provision proficiency
- Local, state and federal tax returns
- Bookkeeping
- Mathematical calculations
- Document preparation
- Verbal/written communication
- Tax return preparation
- Accountable for tasks
- Good telephone etiquette
- Computer proficiency
- Quality Control Inspection
- Ability To Lift
- Test Parts
- Deposit and Withdrawal Management
- Cash Handling
- Customer Accounts Management
- Product Sales
- Cash counting
- Transaction processing
- Accounting systems and software
- Banking
- Night and safe deposit procedures
- Attention to detail
- Money handling
Timeline
Patient Care Coordinator
Miracle Ear
07.2024 - 01.2025
Commercial Credit Card - Bank Teller - ASC Fraud
Truist Bank
01.2022 - Current
Inspector General
Bridgestone Firestone
11.2019 - 02.2021
Production Technician
Abbott Laboratories
12.2009 - 01.2011
Cosmetologist
Self-employeed
01.2005 - Current
Cosmetologist -
Nash Community College
Similar Profiles
Orinthia (O.J.) BeaversOrinthia (O.J.) Beavers
Senior Mortgage Underwriter at Truist Bank (formerly SunTrust Bank)Senior Mortgage Underwriter at Truist Bank (formerly SunTrust Bank)
Shannon OWENSShannon OWENS
Senior Bank Teller at Truist BankSenior Bank Teller at Truist Bank
Tammie WhiteTammie White
Commercial Banking Relationship Manager II at Truist BankCommercial Banking Relationship Manager II at Truist Bank
Tanya FieldsTanya Fields
Universal Banker at Truist BankUniversal Banker at Truist Bank
Stephen HolzworthStephen Holzworth
General Manager at Pizza InnGeneral Manager at Pizza Inn