Hi, I’m
Felicia Williams
Concord,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Friendly and efficient salsman devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding marijuana cultivation standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers and achieving individual sales goals. Expertly coordinates customer service teams and coordinates programs to enhance productivity.
Overview
19
years of professional experience
Work History
Choppers home remodel Concord, CA
Customer Service Associate
05.2018 - 12.2021
Job overview
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Maintained an organized system for tracking customer interactions and feedback.
Bud trimmerRedding, CA
Entrepreneurship Specialist
10.2015 - 12.2021
Job overview
- Developed and implemented comprehensive strategies to promote entrepreneurship initiatives.
- Analyzed the current business environment to identify opportunities for new ventures.
- Organized seminars, workshops and other events to raise awareness of entrepreneurial resources available in the local community.
- Provided advice and guidance on establishing a successful business venture.
- Identified potential funding sources for entrepreneurs, including government grants and private investments.
- Researched best practices in entrepreneurial development and business start-up support.
Honey Baked HamConcord, CA
Cashier
04.2016 - 09.2019
Job overview
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
Angie's angels cleanersConcord , CA
Housekeeping Attendant
05.2016 - 12.2018
Job overview
- Maintained cleanliness and order of assigned areas.
- Cleaned, vacuumed, and dusted all rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways and other work areas.
- Replenished supplies in guest rooms such as drinking glasses and bathroom amenities.
- Inspected guest rooms after cleaning to ensure all items were in proper working condition.
- Stocked linen closets with fresh linens and removed soiled linens for laundering.
- Assisted guests with requests related to housekeeping services.
IHSS Adult Services ProgramConcord, CA
Home Health Care Provider
03.2003 - 05.2011
Job overview
- Provided in-home care to elderly and disabled patients, including assistance with daily living activities such as bathing, dressing, grooming, meal preparation, and medication management.
- Assessed patient conditions by monitoring vital signs and tracking changes in health status.
- Developed individualized care plans for each patient based on needs assessment.
- Coordinated transportation services for medical appointments or other errands.
- Accompanied patients to medical appointments to ensure understanding of physician instructions and appropriate follow-up care.
Education
Martinez Adult EducationMartinez, CA
GED
12.2003
Skills
- Appointment Scheduling
- Point of Sale Systems
- Clerical Support
- Inbound and Outbound Calling
- Customer Support
- Team Collaboration
- Upselling and Cross-Selling
- Complex Problem-Solving
- Product Knowledge
- Customer Service
- Sales Closing
- Cross-Functional Team Collaboration
- Safety Regulations
- Multi-Line Phone Systems
- Employee Management
- Guest Services
- Quality Assurance
- Product Merchandising
- Customer Relationship Management (CRM)
- Problem Resolution
- Project Management
- Negotiation
- Stock Replenishment
- Inventory Control
- Customer Complaint Resolution
- Account Management
Timeline
Customer Service Associate
Choppers home remodel
05.2018 - 12.2021
Housekeeping Attendant
Angie's angels cleaners
05.2016 - 12.2018
Cashier
Honey Baked Ham
04.2016 - 09.2019
Entrepreneurship Specialist
Bud trimmer
10.2015 - 12.2021
Home Health Care Provider
IHSS Adult Services Program
03.2003 - 05.2011
Martinez Adult Education
GED
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