Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Felicia Williams

Manhattan,KS

Summary

The Assistant General Manager is versatile and skilled in recruitment, customer service, and financial management. With a collaborative spirit, they apply their extensive managerial and administrative experience to streamline company operations. Their leadership is notable for boosting staff performance, which in turn improves company morale and productivity.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Assistant Manager

Sonic Drive In
08.2010 - 11.2019

- Manage cash transactions efficiently and provide exceptional customer service
- Lead a team to achieve daily goals in a positive work environment
- Deliver exceptional customer service through effective communication and problem-solving
- Create and optimize employee schedules to maximize productivity
- Maintain accurate inventory records and prevent stock shortages

Shift Lead

Tysons Food Company
08.2019 - 04.2022
  • I meticulously maintained production records, adjusted machine components as required, and promptly responded to emergencies involving hazardous materials or equipment malfunctions. Additionally, I documented daily production data and ensured the safe handling of chemicals in accordance with established protocols.

Assistant General Manager

U-Haul Moving Storage
Carrollton, Texas
04.2022 - 07.2024

"I reviewed inventory and sales records, prepared reports for management and budget departments, supported leadership during peak hours, resolved customer complaints, and checked monthly sales and performance reports for operational planning and decision-making."

Education

High School Diploma -

Dekalb High School
06-2011

Skills

  • Customer Service
  • Business Development
  • Salesforce Management
  • Advanced computer skills
  • OSHA Verification Specialist
  • Machine Operation Assembler
  • Restaurants Operations Management

Certification

OSHA Forklift Certification, 2022

Timeline

Assistant General Manager

U-Haul Moving Storage
04.2022 - 07.2024

Shift Lead

Tysons Food Company
08.2019 - 04.2022

Assistant Manager

Sonic Drive In
08.2010 - 11.2019

High School Diploma -

Dekalb High School
Felicia Williams