Felicia Williams
Eustis
Summary
Accomplished professional with diverse background in Customer Service, Management, Office Support, and Education of young children. Solid foundation in these areas, known for strong leadership and communication skills. Skilled in interacting with customers, addressing inquiries, and resolving complaints to ensure customer satisfaction. Extensive experience utilizing Microsoft Applications including Word, Access, Excel, and PowerPoint. Typing speed of 45 words per minute enhances efficiency in various tasks.
Overview
11
11
years of professional experience
Work History
Sales Associate
Bealls Store
08.2023 - Current
- Arranged racks and shelves to enhance store visual appeal.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
Supporting Staff
PESG (Professional Staffing Agency)
08.2019 - 12.2020
- Seminole County Public School
- Journey’s Academy; Computer Lab technician working with students who are considered at risk and driver’s education.
- On loan to Spring Lake Elementary School for Reading, English Literature and working with children with an ESE diagnosis.
- Millennium Middle School/ Substitute Teacher, working with varying exceptionalities. Working with teacher and
- Forest City Elementary School/To prepare and service school cafeteria style lunches, cashier and serve delicious meals for children, following guidelines for nutrition and serving proportions.
- Forest City Elementary School/Extended Day To provide leadership and direction to students in an after school setting. To observe children in an after school program KIDZ ZONE, homework help, science and math experiments and good clean fun.
Substitute Teacher
Seminole County Schools
08.2016 - 05.2020
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Supervised lunchroom and recess activities.
- Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
Lead Teacher/ Country Club Hills, IL
CDI HEAD START (Community Development Institute)
07.2014 - 06.2015
- Implemented the Creative Curriculum philosophy in the classroom, followed by all policy, procedures and guidelines for the Head Start Program. Implementing developmentally age appropriate activities for 3-5 year old children.
- Performed student assessments and individualization lesson plan for at risk children.
- Planned and created weekly lesson plans, maintained standardized records and documentation concerning the progress of students
- Monitored student’s behavior, maintaining discipline as well as interacting with children in classroom settings.
Education
Bachelors of Arts Degree - Early Childhood Education
Chicago State University
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Cash handling
- Flexible schedule
- Cash register operation
- Stocking and receiving
Exceptional customer service
Timeline
Sales Associate
Bealls Store
08.2023 - Current
Supporting Staff
PESG (Professional Staffing Agency)
08.2019 - 12.2020
Substitute Teacher
Seminole County Schools
08.2016 - 05.2020
Lead Teacher/ Country Club Hills, IL
CDI HEAD START (Community Development Institute)
07.2014 - 06.2015
Bachelors of Arts Degree - Early Childhood Education
Chicago State University
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