Felicia Williams
Washington,DC
Summary
Dynamic and detail-oriented professional with extensive experience in customer service and food preparation at Donohoe. Proven ability to maintain high standards of cleanliness and organization while efficiently managing multiple tasks. Recognized for exceptional multitasking skills and a strong commitment to client satisfaction, ensuring timely and accurate service.
Bringing positive attitude and strong teamwork skills to kitchen environment. Knowledge of food safety and sanitation practices combined with ability to follow recipes and prepare ingredients. Dedicated to creating delicious meals and contributing to high-quality dining experience.
Overview
3
3
years of professional experience
Work History
Cook
Donohoe
11.2023 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Clean areas where customers eat.
- Make coffee
Tax Preparer
HR Block
02.2024 - 04.2024
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Assessed client tax situations to determine best filing options.
- Managed multiple deadlines efficiently, ensuring all clients'' taxes were filed on time without compromising quality or accuracy.
Shift Supervisor
Arbys Resturant
11.2022 - 11.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Prep and Cook food thoughout the day
Education
Hr Block
Anacostia High School
Washington, DC11-2014
Skills
- Customer service
- Cooking
- Cleaning and organization
- Food handling
- Food preparation
- Multitasking and organization
- Food handler certification
- Hospitality service expertise
- cashier
- Handle deposits
- Credit card machine
Timeline
Tax Preparer
HR Block
02.2024 - 04.2024
Cook
Donohoe
11.2023 - Current
Shift Supervisor
Arbys Resturant
11.2022 - 11.2023
Hr Block
Anacostia High School
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