Felicia Williams
Northville,MI
Summary
Dynamic professional with extensive experience in financial clearance at Trinity Health, excelling in EMR data entry and insurance verification. Proven ability to manage customer relationships and adapt to new software, ensuring accuracy and confidentiality. Recognized for effectively communicating financial responsibilities and enhancing patient satisfaction through exceptional service.
Overview
3
3
years of professional experience
Work History
financial clearance I
Trinity Health
Livonia, Michigan
07.2022 - Current
- Entered data in EMR database to record payer, authorization requirements and coverage limitations.
- Communicated with insurance carrier, patient and third party or employer to verify patient insurance benefits.
- Accessed third-party insurance databases to identify coverage of benefits.
- Contacted patients to confirm demographic information and communicate financial responsibilities.
- Identified discrepancies in patient's insurance coverage or benefits, ensuring accuracy of data entered into system.
- Participated in training sessions on new software programs used for verification purposes.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
Receptionist
Springfield Urgent Care
Highland, Michigan
12.2024 - Current
- Greeted visitors warmly and guided them to appropriate personnel.
- Managed multi-line phone system, directing calls to relevant departments.
- Scheduled appointments and maintained conference room calendars efficiently.
- Assisted in maintaining office supplies inventory and placing orders as needed.
- Processed incoming and outgoing mail, ensuring timely delivery to staff.
- Handled confidential information with discretion and professionalism daily.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Processed payments and updated accounts to reflect balance changes.
- efficiently able to use Athena software.
Education
High School Diploma -
Northwestern High School
Detroit, MI06-1996
Associate of Applied Science -
Macomb Community College
Warren, MISkills
- Athena software
- EMR data entry
- Insurance verification
- Appointment scheduling
- Confidential information handling
- Customer relationship management
- epic software
- Time management
- Adaptability to change
Timeline
Receptionist
Springfield Urgent Care
12.2024 - Current
financial clearance I
Trinity Health
07.2022 - Current
High School Diploma -
Northwestern High School
Associate of Applied Science -
Macomb Community College