Felicia Williams
Austin,TX
Summary
Dynamic and dedicated professional with exceptional customer service skills honed at Starbucks Coffee Company. Proven ability to enhance customer experiences through personalized service and efficient problem-solving. Strong attention to detail and time management skills, ensuring operational excellence and cleanliness in fast-paced environments. A collaborative team player committed to fostering positive atmospheres.
Overview
9
9
years of professional experience
Work History
Barista
STARBUCKS COFFEE COMPANY
07.2017 - 11.2025
- Prepared and served high-quality beverages while maintaining cleanliness of work area.
- Trained new baristas on beverage preparation techniques, customer service standards and coached while in the moment.
- Managed inventory levels, ensuring timely restocking of supplies to meet demand.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Enhanced customer experience by providing personalized recommendations based on preferences.
- Used POS system to accurately enter orders and process payments.
- Implemented efficient workflow processes to optimize service speed during peak hours.
- Resolved customer complaints with professionalism, fostering loyalty and satisfaction.
- Collaborated with team members to maintain operational efficiency and a positive atmosphere.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Cashier
I Fratelli Pizza
05.2017 - 07.2017
- Processed transactions efficiently, ensuring accuracy in cash handling and payment processing.
- Assisted customers with inquiries, providing exceptional service and product knowledge.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Monitored and reported discrepancies in cash drawer during end-of-shift reconciliation.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Front Desk Supervisor
Frost Gelato
04.2017 - 07.2017
- Provided exceptional customer service, ensuring a welcoming environment for all patrons.
- Maintained cleanliness and organization of gelato display, enhancing product visibility and appeal.
- Trained new team members on gelato preparation and serving techniques to ensure consistency in quality.
- Implemented efficient workflow processes to reduce wait times during peak hours, improving customer satisfaction.
- Resolved customer complaints professionally, ensuring a positive outcome for all parties involved.
- Maintained a positive attitude and enthusiasm, even during high-stress situations, contributing to a pleasant atmosphere for both customers and coworkers.
- Managed cash register transactions with accuracy, maintaining proper cash handling procedures at all times.
Cashier
The Habit Burger Grill
06.2016 - 11.2016
- Processed transactions efficiently, ensuring accuracy in cash handling and payment processing.
- Assisted customers with inquiries, providing exceptional service and product knowledge.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
Education
High School Diploma -
Pioneer High School
San JoseSkills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling/ POS systems
- Opening and closing duties
- Active listener/ excellent memory
- Cleanliness
- Exceptional customer service
- Decision-making
- Safe food handling
Timeline
Barista
STARBUCKS COFFEE COMPANY
07.2017 - 11.2025
Cashier
I Fratelli Pizza
05.2017 - 07.2017
Front Desk Supervisor
Frost Gelato
04.2017 - 07.2017
Cashier
The Habit Burger Grill
06.2016 - 11.2016
High School Diploma -
Pioneer High School