Summary
Overview
Work History
Education
Skills
Timeline
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Felicia Wilson

Philadelphia,PA

Summary

Dynamic Assistant Manager with proven expertise in staff supervision and sales monitoring honed at Rite Aid. Excelled in employee performance evaluations and fostering team motivation, significantly enhancing customer service and operational efficiency. Skilled in money handling and leveraging product knowledge to drive repeat business. Achieved notable inventory accuracy, contributing to sustained business success.

Overview

13
13
years of professional experience

Work History

Assistant Manager

Rite Aid
06.2011 - Current
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.

Education

High School Diploma -

People For People
Philadelphia, PA

Skills

  • Employee Performance Evaluations
  • Employee Scheduling
  • Recruiting and interviewing
  • Product and service knowledge
  • Task Delegation
  • Staff Supervision
  • Team motivation
  • Money Handling

Timeline

Assistant Manager

Rite Aid
06.2011 - Current

High School Diploma -

People For People

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Felicia Wilson