Felicia Wilson
Westland
Summary
Sales associate with effective customer service skills and a knack for enhancing shopping experiences. Experienced in maintaining product displays and ensuring order accuracy, dedicated to driving customer satisfaction and repeat business.
Overview
7
7
years of professional experience
Work History
Delivery Partner
Amazon
01.2024 - Current
- Managed delivery routes to optimize efficiency and reduce transit times.
- Ensured timely order fulfillment and customer satisfaction.
- Monitored vehicle maintenance schedules to ensure compliance with safety standards.
- Utilized GPS technology effectively to find optimal routes and avoid unnecessary delays.
- Implemented best practices for package handling, improving delivery accuracy.
Patient Observer
Compass Group USA
Novi, MI
07.2024 - 03.2025
- Monitored patient behavior to ensure safety and compliance with care protocols.
- Assisted nursing staff by communicating patient needs and observations effectively.
- Documented patient interactions accurately to maintain up-to-date records.
- Collaborated with interdisciplinary teams to support patient care initiatives.
Seasonal Sales Associate
Micheals Craft Store
Commerce, MI
11.2023 - 07.2024
- Assisted customers in product selection, enhancing shopping experience and ensuring satisfaction.
- Maintained organized merchandise displays, showcasing seasonal items and promotions effectively.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Collaborated with team members to restock inventory, optimizing product availability on the sales floor.
Temp Sales Associate
Commencement Flowers Inc.
05.2024 - 05.2024
- Assisted customers in selecting floral arrangements, and graduation memorabilia enhancing overall shopping experience.
- Maintained product displays, ensuring freshness and visual appeal of sales offerings.
- Processed customer transactions efficiently using point-of-sale systems.
- Responded to customer inquiries, providing accurate information about products and services.
Team Member
Einsteins Bros Bagels
Northville, MI
05.2019 - 05.2024
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated coffee brewing equipment and maintained cleanliness to uphold health standards.
- Collaborated with team members to prepare food items efficiently during peak hours.
- Ensured safe food handling and delivery.
Education
Business
Eastern Michigan University
Ypsilanti, MISkills
- Effective problem solving
- Problem-solving skills
- Customer service
- POS system operation
- Teamwork and collaboration
- Strong time management
Languages
English
Spanish
Elementary
Timeline
Patient Observer
Compass Group USA
07.2024 - 03.2025
Temp Sales Associate
Commencement Flowers Inc.
05.2024 - 05.2024
Delivery Partner
Amazon
01.2024 - Current
Seasonal Sales Associate
Micheals Craft Store
11.2023 - 07.2024
Team Member
Einsteins Bros Bagels
05.2019 - 05.2024
Business
Eastern Michigan University