Felicia Wise
Broken Arrow,United States
Summary
Enthusiastic administrative professional with 4+ years of experience dedicated to enhancing office efficiency, streamlining administration procedures, optimizing team performance, and project management. Adept in budget administration, records management, and overseeing controls for smooth operations. Proficient in Microsoft Office Suite and Google Suite to facilitate workflow and enhance productivity.
Overview
10
10
years of professional experience
Work History
Delivery Driver
Amazon DSP
08.2024 - Current
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Receptionist
Bethel Church
03.2024 - 08.2024
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Administrative Assistant
Revelation 1211 Ministries
08.2023 - 03.2024
- Employment was terminated due to company-wide layoffs
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
Social Media Manager
Going Hard For Christ Church
03.2023 - 03.2024
- Managed social media calendar and coordinated with ministry leaders for timely communication of events and messages
- Led team of social media specialists, fostering collaborative and creative work environment.
- Oversaw budget allocation for communications projects, ensuring efficient use of resources without compromising quality or impact of deliverables.
Front Desk Assistant
Axis Healthcare
10.2022 - 04.2023
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Handled payment and bill processing, change giving and payment collecting for guests.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Worship Associate
Battle Creek Church
04.2021 - 10.2022
- Streamlined service schedules by efficiently coordinating rehearsals, sound checks, and setup times for all participants.
- Increased volunteer involvement by implementing an effective recruitment process for new worship team members.
- Managed budgets for music ministry expenses, maximizing resources while providing quality instruments and equipment.
- Mentored worship team members, fostering their growth as musicians, vocalists, and leaders within the congregation.
Sales Associate/Geek Squad Agent
Best Buy
10.2018 - 01.2021
- Employment was terminated due to company-wide layoffs
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Catering Manager
Sodexo Food Service
06.2015 - 08.2017
- Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
- Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
- Managed high-quality food preparation and presentation, ensuring consistent client satisfaction.
- Coordinated logistics for multiple events simultaneously, maintaining seamless operations and timely execution.
Education
Counseling Psychology -
Oral Roberts University
10.2018
High School Diploma -
01.2017
Skills
- Office administration
- Data entry
- Customer service
- Computer skills
- Time management
- Teamwork and collaboration
- File organization
- Critical thinking
- Microsoft Office Suite
- Verbal and written communication
- Complex Problem-solving
Timeline
Delivery Driver
Amazon DSP
08.2024 - Current
Receptionist
Bethel Church
03.2024 - 08.2024
Administrative Assistant
Revelation 1211 Ministries
08.2023 - 03.2024
Social Media Manager
Going Hard For Christ Church
03.2023 - 03.2024
Front Desk Assistant
Axis Healthcare
10.2022 - 04.2023
Worship Associate
Battle Creek Church
04.2021 - 10.2022
Sales Associate/Geek Squad Agent
Best Buy
10.2018 - 01.2021
Catering Manager
Sodexo Food Service
06.2015 - 08.2017
High School Diploma -
Counseling Psychology -
Oral Roberts University
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