Felicia Witcher
Cullman,AL
Summary
Proven to excel in patient care, I leveraged my expertise in vital signs monitoring and compassionate communication at Cullman Regional to enhance patient satisfaction and safety. My adeptness in multitasking and effective communication, backed by a CPR certification, significantly contributed to the development of patient-centric care plans, achieving a notable improvement in care standards. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level office position. Ready to help team achieve company goals.
Overview
17
17
years of professional experience
Work History
Patient Care Nursing Assistant
Cullman Regioanl
- Delivered high-quality personal care to patients, including bathing, grooming, dressing, toileting, feeding, and mobility assistance.
- Assisted patients with activities of daily living, promoting independence and comfort during their stay.
- Supported nursing staff by accurately obtaining and recording vital signs, promptly notifying nurses of any abnormal results.
- Facilitated patient transfers, positioning, and mobility using proper body mechanics to prevent injury and ensure comfort.
- Maintained a safe and clean environment for patients by adhering to strict infection control protocols and regular room sanitization procedures.
- Communicated and documented pertinent observations and information to maintain complete and accurate record of care given to patient.
- Demonstrated adaptability in rapidly changing situations, responding promptly to unforeseen patient needs or requests from the nursing staff.
- Enhanced patient satisfaction by providing compassionate and attentive care to patients in various stages of recovery.
- Performed non-invasive medical procedures such as blood glucose monitoring, wound care management, and catheter maintenance under nurse supervision.
- Maintained knowledge and skills necessary to meet developmental needs of patients and recognized need for continuing development.
- Maximized patient safety, employed interventions and interacted with patient to increase engagement and redirect behavior.
- Exhibited strong time management skills by prioritizing tasks effectively and completing them in a timely manner without compromising quality of care.
- Offered direct physical care and basic nursing procedures and treatments for patients in stable condition under general supervision of RN.
- Ensured continuity of care through effective shift handover by sharing vital information about patients'' status with incoming nursing personnel.
- Contributed to the development of individualized care plans by observing patient behavior patterns and reporting observations to the nursing staff.
- Assisted in the orientation of new Patient Care Nursing Assistants, sharing best practices for efficient provision of quality patient care.
- Promoted a positive healing environment for patients by actively listening to concerns and addressing needs promptly and effectively.
- Attended in-service programs to complete ongoing and annual organizational and departmental requirements to promote highest standard of customer relations principles for patients, visitors and fellow staff members.
- Recognized patient and family reactions to hospitalization, illness, procedures and staff and initiated supportive measures.
Reception Specialist
Cullman Regional Hospital
07.2021 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Making appointments for the physician practice.
- Checking Patient's in and out of the practice.
- Verifying Insurance and making sure the patients have the best quality of care in our practice.
- Relaying messages to our Physicians about patient care and responding to our patient's in a timely manner.
Nursing Unit Secretary
Cullman Regional Hospital
11.2007 - 07.2021
- Organized patient charts with diligence, ensuring accurate documentation of vital signs, medications, and treatment plans.
- Coordinated transportation services for discharged patients when needed, ensuring safe arrivals at their destinations.
- Maintained strict confidentiality of patient information in compliance with HIPAA regulations.
- Provided exceptional customer service to patients and families through empathetic listening and clear communication skills.
- Participated in unit meetings, offering valuable input on process improvements and patient care initiatives.
- Managed inventory of unit supplies, placing timely orders to maintain adequate stock levels.
- Processed physician orders with precision, reducing medication errors and enhancing patient safety.
- Expedited discharge processes, coordinating necessary paperwork and appointments for optimal patient satisfaction.
- Improved patient care by efficiently managing medical records and transcribing physician orders.
- Facilitated family visitation schedules, promoting emotional support for patients during their hospital stay.
- Enhanced communication between nursing staff and physicians by promptly relaying critical information.
- Contributed to efficient unit operations by accurately scheduling diagnostic tests and procedures.
- Streamlined admissions process for patients, ensuring smooth transitions to their designated units.
- Supported nursing staff by performing administrative tasks such as filing, photocopying, and answering phones.
- Assisted in maintaining a safe and clean environment for patients, adhering to infection control protocols.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Education
GED -
Wallace State Community College - Hanceville
Hanceville, ALSkills
- Patient Observation
- Vital signs monitoring
- Compassionate Care
- Professionalism and Ethics
- Personal Hygiene Assistance
- Clerical assistance
- Assisting with mobility
- Medical terminology knowledge
- Time Management
- Collecting vital signs
- Personal Care Aide (PCA)
- Patient Management
- Multitasking
- Patient Care
- CPR Certification
- HIPAA Compliance
- Effective Communication
- Calm Under Stress
- Catheter Care
- Wound Care
- Emotional Support
- Electronic Charting
- Specimen Collection
- Dementia and Alzheimer's knowledge
- Personal Care Aide
- Responding to emergencies
- Blood Sugar Monitoring
Timeline
Reception Specialist
Cullman Regional Hospital
07.2021 - Current
Nursing Unit Secretary
Cullman Regional Hospital
11.2007 - 07.2021
Patient Care Nursing Assistant
Cullman Regioanl
GED -
Wallace State Community College - Hanceville
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