Felicia Wright

Educated parents and caregivers to apply appropriate behavior management techniques.

• Promoted positive interactions with children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication, and utilizing stress scales to turn emotions into concrete concepts.
• Developed and implemented reinforcement systems to encourage positive behaviors.
• Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
• Developed individualized treatment plans for patients in collaboration with mental health professionals.
• Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
• Participated in patient education, helping to reinforce concepts and treatment plans.

• Adaptable and proficient in teaching new concepts quickly and efficiently.
• Demonstrated leadership skills in managing projects from concept to completion.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Developed and maintained courteous and effective working relationships.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Strengthened communication skills through regular interactions with others.

Promoted residents' health and well-being by organizing diverse activities for physical, mental and social stimulation.

• Collaborated effectively with other departments within the organization to ensure smooth operations and a cohesive approach to resident care.
• Evaluated staff performance on an ongoing basis, offering constructive feedback and guidance for improvement when necessary.
• Trained and supervised staff on proper cleaning techniques, safety protocols and customer service to increase quality standards.
• Implemented training programs for staff development, enhancing their skills and knowledge base for improved resident care.
• Spearheaded proactive training strategies to keep staff at forefront of current best practices and safety protocols.
• Protected clients' monies and property by tracking spending and reconciling accounts.

• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Mentored junior staff members, providing guidance on best practices and professional development opportunities.
• Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
• Coached and promoted management employees to fill leadership positions with qualified staff and boost company growth.
• Supervised 15 locations to enforce high-quality standards of operation.

• Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
• Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
• Educated family members on caregiving techniques to better support their loved ones at home.
• Built rapport with patients and families, providing emotional support during difficult times.

• Achieved positive client outcomes by developing and implementing comprehensive case management plans.
• Enhanced communication between clients and providers through consistent follow-ups and progress updates.
• Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
• Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.

• Enhanced patient well-being by providing compassionate and attentive care in daily routines.
• Assisted with personal hygiene tasks for improved health and dignity of patients.
• Safeguarded patients by closely monitoring their behavior and intervening during crises when necessary.
• Collaborated with interdisciplinary teams to develop and implement individualized care plans for optimal patient outcomes.
• Documented patient progress through detailed record-keeping, contributing to ongoing evaluation of care plans effectiveness.
• Actively participated in staff meetings, sharing insights on patient experiences to inform team-wide decision-making processes.
• Developed essential life skills in patients through hands-on training in areas such as budgeting, cooking, and self-care practices.

• Monitored workflow to improve employee time management and increase productivity.
• Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
• Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
• Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
• Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
• Developed and implemented customer service policies to enhance satisfaction.
• Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.