Felicia Wright
Joliet,IL
Summary
Dynamic supervisor with extensive experience in training and mentoring. Proven track record in enhancing team productivity and ensuring compliance with safety standards, contributing to increased customer satisfaction.
Overview
26
26
years of professional experience
Work History
Supervisor
Sista Seafood and More
01.2000 - Current
- Supervised daily operations to ensure compliance with quality standards in food preparation.
- Trained staff on safety protocols and best practices for seafood handling.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Coordinated scheduling to maintain optimal staffing during peak service hours.
- Enhanced customer service practices, resulting in increased customer satisfaction ratings.
- Conducted performance evaluations and provided constructive feedback to team members.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
- Implemented cost-saving measures, significantly reducing operational expenses.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Education
High School Diploma -
Joliet Central High School
Joliet, IL08-1990
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Staff development
- Inventory control
- Staff discipline
- Team building
Languages
English
Full Professional
Timeline
Supervisor
Sista Seafood and More
01.2000 - Current
High School Diploma -
Joliet Central High School