Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Felicia Wyatt

Houston,Delaware

Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Dedicated lead receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Lead Front Desk Receptionist

Harmony At Kent Senior Services
12.2021 - Current
  • Enhanced customer satisfaction by efficiently managing front desk operations and addressing guest inquiries promptly.
  • Streamlined check-in and check-out processes for improved guest experience and increased staff efficiency.
  • Trained new receptionists in company policies, software usage, and standard operating procedures to ensure consistency in service quality.
  • Resolved guest complaints with professionalism, empathy, and a solutions-focused approach, fostering a positive reputation for the hotel.
  • Collaborated with housekeeping and maintenance teams to address room availability and upkeep concerns swiftly.
  • Maintained accurate records of guest information, reservations, billing details, and special requests to ensure smooth communication between departments.
  • Implemented new organizational systems for the front desk area, resulting in reduced clutter and improved workflow efficiency.
  • Assisted guests with local recommendations for dining, attractions, and transportation options, enhancing their overall stay experience.
  • Handled phone calls professionally and courteously while directing them to appropriate departments or personnel as needed.
  • Coordinated with sales team on group bookings by ensuring accurate reservation details were entered into the system for timely customer followup.
  • Ensured compliance with safety protocols by regularly reviewing emergency procedures among staff members thereby maintaining a safe environment at all times.
  • Contributed to successful event planning initiatives by working closely alongside management teams; provided seamless logistics support from pre-event stage through completion.
  • Assisted in the development of promotional strategies for special offers and packages aimed at increasing overall occupancy rates during slower periods throughout the year.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Tracked important information in Microsoft spreadsheets and ran reports or generated graphs using data.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Compiled information from files and research to satisfy information requests.

Education

High School Diploma -

Lake Forest High School
Felton, DE

Skills

  • Confidentiality Maintenance
  • Vendor Relations
  • Microsoft Office Suite
  • Report Generation
  • Task Prioritization
  • Technical Troubleshooting
  • Record Keeping
  • Project Management
  • Guest Relations
  • Performance Evaluation
  • Adaptability
  • Staff Training
  • Conflict Resolution
  • Professional Demeanor
  • Multitasking Abilities
  • Administrative Support
  • Organizational Skills
  • Problem Solving
  • Team Leadership
  • Sales Assistance
  • Inventory Control
  • Empathy and Compassion
  • Telephone Etiquette
  • Attention to Detail
  • Decision Making
  • Appointment Scheduling
  • Event Planning
  • Excellent Communication
  • Document Preparation
  • Office Equipment Operation
  • Data Entry Proficiency
  • File Management
  • Time Management
  • Policy Enforcement
  • Mail Sorting
  • Office Administration
  • Call Routing
  • Office Organization
  • Front Office Management
  • Cash Handling
  • Customer Service
  • File Organization
  • Hospitality Services
  • Administrative Skills
  • Conflict Management
  • Listening Skills
  • Skilled in Microsoft
  • Proficient in Azure
  • Multi-Line Telephone Systems
  • Word Processing
  • Technical Support
  • Issue Handling
  • Verbal and Written Communication
  • Sensitive Information Handling

Certification

  • [Area of certification] Training - [Timeframe]

Timeline

Lead Front Desk Receptionist

Harmony At Kent Senior Services
12.2021 - Current

High School Diploma -

Lake Forest High School

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