Felicia York
Tomball,United States
Summary
Highly communicative Operations and Payroll Specialist promoting more than 20 years of expertise in auditing payroll data. An action-oriented professional with skills in ADP and Workday processing. Offering talents in cultivating lasting relationships, resolving issues quickly and identifying mistakes on time sheets.
Overview
31
31
years of professional experience
Work History
Payroll Analyst
Waste Connections Inc.
The Woodlands, Texas
06.2016 - Current
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
- Led payroll production for multistate organization.
- Monitored compliance with generally accepted accounting principles and company procedures.
- Processed voids and reissues, created non-sufficient funds (NSF) list for Human Resources and made salary changes in payroll and monthly leave accruals.
Office Manager
Waste Connections Inc.
Duson , LA
04.2011 - Current
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Evaluated employee records and productivity and submitted evaluation reports.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Prepared meeting rooms and materials and recorded important information.
- Managed office operations while scheduling appointments for department managers.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Compared vendor prices and negotiated for optimal savings.
Office Administrator
Waste Management
Opelousas, LA
02.2000 - 06.2010
- Supported office manager with proactive correspondence management, document coordination and customer relations.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Produced high-quality communications for internal and external use.
- Reconciled account files and produced monthly reports.
- Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
- Edited documents to improve accuracy of language, flow and readability.
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
- Trained new employees on administrative procedures, company policies and performance standards.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Delivered clerical support by handling range of routine and special requirements.
Waitress
Companies Restaurant
Lafayette, LA
01.1997 - 02.2000
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Education
Certificate - Accounting
Louisiana Technical College - Lafayette
Lafayette, LA09.1995
High School Diploma -
Beau Chene High School
Arnaudville, LA05.1992
Skills
- Oracle Business Intelligence
- Payroll Computation
- Data Interpretation
- Production Payroll Processing
- Workers Compensation
- New Client Acquisition
- Industry Economics
Timeline
Payroll Analyst
Waste Connections Inc.
06.2016 - Current
Office Manager
Waste Connections Inc.
04.2011 - Current
Office Administrator
Waste Management
02.2000 - 06.2010
Waitress
Companies Restaurant
01.1997 - 02.2000
Certificate - Accounting
Louisiana Technical College - Lafayette
High School Diploma -
Beau Chene High School
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