Summary
Overview
Work History
Education
Skills
Timeline
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Felicia Zenil

Providence,RI

Summary

Accomplished Assistant Manager with a proven track record at FatFace, enhancing customer satisfaction and fostering a positive work environment. Expert in Retail Operations and Staff Training, I've significantly improved service quality and efficiency. Skilled in team motivation and customer relations, I've effectively boosted sales growth and streamlined store operations.

Overview

6
6
years of professional experience

Work History

Assistant Manager

FatFace
12.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.

Assistant Manager

Fatface
07.2023 - 11.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.

Key Holder

Fatface
08.2021 - 06.2023
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.

Assistant Manager

Francesca's Boutique
02.2019 - 05.2020
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Key Holder

Francesca's Boutique
10.2018 - 02.2019
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.

Education

Bachelor Of Science - Fashion Merchandising

Johnson & Wales University
Providence, RI
05.2022

Skills

  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Training and Development
  • Task Delegation
  • Retail Operations
  • Employee Scheduling
  • Recruiting and interviewing
  • Sales Growth

Timeline

Assistant Manager

FatFace
12.2023 - Current

Assistant Manager

Fatface
07.2023 - 11.2023

Key Holder

Fatface
08.2021 - 06.2023

Assistant Manager

Francesca's Boutique
02.2019 - 05.2020

Key Holder

Francesca's Boutique
10.2018 - 02.2019

Bachelor Of Science - Fashion Merchandising

Johnson & Wales University

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Felicia Zenil