Felicia A. Walker
HR Specialist I
Las Vegas,NV
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
1
1
year of post-secondary education
Work History
DLS/CRC Associate/Trainer/HR Specialist I
Amazon Disability and Leave Services/ COVID Resource Center
- Answer inbound calls with Employee’s checking on the status of their leave of absence
- Updating information in the employee’s claim
- Processing cases for employee’s and updating their payments
- Acclimating employees to their job functions as they return to work
- Dali, Panorama and CES system certified
- Support New Hires on Day one Technical set up
- Facilitate first day New Hire Orientation
- Administer pre and post test and document test results.
Guest Service/Concierge Hostess
Grand Californian Hotel
Anaheim, CA
- Assisted guest in the concierge lounge by making reservations, arranging travel and
- Ground transportation
- I hosted the Wine and Cheese hour serving guest wine and food
- I became a Media Host and VIP tour guide for the Resort
- Emergencies.
Front Desk
Wynn Las Vegas
01.2017 - 01.2019
- Call Center
- Inbound Phone Calls for the entire resort
- Night Auditing Data Entry
- Checking Guest Out/ Closing Portfolio’s
- Assisting with Billing Issues and Resolutions
Front Desk Agent
Hilton Grand Vacation Club
01.2014 - 01.2016
- Heavy Inbound/Outbound calls
- Check guest in/Out of the hotel in a timely manor
- Assisted guest with reservations and transportation
- Participated in Trade Shows and other Local Events
Front Desk Agent/Concierge
Hilton Waterfront Resort
01.2010 - 01.2013
- Check in/out guest
- Assisted guest with reservations
- Send out packages and fax for guest
- Data entry at a fast pace
- Made Dinning/Transportation reservations
- I was an ambassador of the hotel at Trade Shows and other local events.
Cashier/Sales
Disney Store North point
01.2008 - 01.2010
- Assisted guest at the cash register with a timely check out
- Performed activities for our young guest
- Provided Team builder exercises
- Maintained inventory for the store
- Ranked in the top 5% for Sales and add on’
Guest Service Agent
Hampton Inn and Suites Hotel
01.2008 - 01.2010
- Check in/Check out guest
- Answer guest questions and concerns
- Assist guest with reservations and transportation
- Account Balancing and Receiving
Front Office Assistant
Cruise Authority
01.2007 - 01.2008
- Answer incoming phone calls
- Sort Mail, UPS, and Fed Ex documents
- Customer Service
- Arranged all Lunches and entertainment for travel agents
- Cruise Consulting and Cruise reservations for clients
Flight Attendant
ASA
01.2006 - 01.2007
- In charge of passenger safety
- Provided excellent customer service and comfort to all passengers aboard
- Ran all reports and forms for the day to day operations
- Worked in a fully independent environment
Quality Assurance Manager
Blue Green Resorts
Atlanta, GA
01.2005 - 01.2006
- Sales and closing of contacts
- Assisted in incentive programs for top performers
- Built trust by providing accurate information and resolving issues
- Proficient in the use of Word, Excel, Outlook and Power Point.
WellPoint Health Networks
Camarillo, CA
01.2003 - 01.2005
Health Outreach Specialist
Disney
01.2000 - 01.2003
- Handled Heavy customer service call center
- Assisted Members in a timely manner
- Assisting fellow co-workers with taking customer service to the next level
- Proficient in the use of Word, Excel, Outlook and Internet
- I worked at the guest service desk assisting our guest with concerns, complaints and
Education
Diploma - Airline and Agencies/Travel and Tourism
01.1999 - 01.2000
GPA: 3.3
Skills
Protocol adherence
Coordinating site operations
Educational activities
Timeline
Front Desk - Wynn Las Vegas
01.2017 - 01.2019
Front Desk Agent - Hilton Grand Vacation Club
01.2014 - 01.2016
Front Desk Agent/Concierge - Hilton Waterfront Resort
01.2010 - 01.2013
Cashier/Sales - Disney Store North point
01.2008 - 01.2010
Guest Service Agent - Hampton Inn and Suites Hotel
01.2008 - 01.2010
Front Office Assistant - Cruise Authority
01.2007 - 01.2008
Flight Attendant - ASA
01.2006 - 01.2007
Quality Assurance Manager - Blue Green Resorts
01.2005 - 01.2006
- WellPoint Health Networks
01.2003 - 01.2005
Health Outreach Specialist - Disney
01.2000 - 01.2003
Travel and Trade Career Institute - Diploma, Airline and Agencies/Travel and Tourism
01.1999 - 01.2000
DLS/CRC Associate/Trainer/HR Specialist I - Amazon Disability and Leave Services/ COVID Resource Center
Guest Service/Concierge Hostess - Grand Californian Hotel