Felicia Benitez
McAllen,TX
Summary
An ambitious and highly motivated individual is looking for a rewarding and challenging job to not only apply current skills, but also acquire new skills along the way. Ability to function at a high level in a wide variety of settings. Detail-oriented professional with strong technical skills, and the ability to learn new concepts.
Overview
14
14
years of professional experience
Work History
MEDICAL OFFICE SPECIALIST
OSCAR SOTELO, M.D.
MCALLEN, TEXAS
03.2018 - Current
- Greet and check in patients.
- Schedule and confirm appointments.
- Answered and directed incoming calls in a professional manner.
- Performed data entry of patient information into electronic health records system.
- Obtain and verify patient insurance information.
- Maintain and update patient medical records (electronic or paper-based).
- Ensure accuracy and confidentiality in handling health information.
- Process medical reports, referrals, authorizations, and test results.
- Verify insurance coverage, collect copayments, and manage billing tasks.
- Manage office supplies, and order inventory as needed.
- Coordinate with other departments, or medical staff.
- Maintain a clean and organized office environment.
- Follow HIPAA regulations and office policies regarding patient privacy.
- Make photocopies of correspondence, documents, and other printed materials.
- Processing incoming and outgoing mail.
- Communicate effectively with patients, providers, and other team members.
SALES ASSOCIATE
THE BOOT JACK
MCALLEN, TEXAS
02.2014 - 01.2017
- Greeted customers and provided exceptional customer service.
- Assist customers in finding or selecting items, and providing recommendations.
- Constantly moving, talking, hearing, reaching, grabbing, and standing for at least three consecutive hours.
- Stock and replenish inventory efficiently.
- Maintained organized merchandise displays to enhance store aesthetics.
- Styled mannequins and maintained, attractive merchandise displays.
- Assisted team members in organizing the inventory room, labeling products, unloading merchandise, and cleaning up.
- Answered incoming telephone calls to provide store, products and services information.
- Provided accurate information about products, prices and services.
- Trained new team members in product knowledge, stock procedures, and customer service.
SALES ASSOCIATE
MACY'S
MCALLEN, TEXAS
11.2013 - 01.2014
- Balanced excellent customer service with reliably completing varied store upkeep tasks.
- Served customers promptly and knowledgeably.
- Processed customer payments by cash, check, and credit card.
- Resolved customer complaints, and negotiated solutions.
- Exceeded sales quotas by using effective selling skills.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Restocked racks, prepared for sales, and organized the sales floor.
- Constantly moving, lifting, and talking for no less than three consecutive hours.
MEDICAL OFFICE SPECIALIST
SEEDS OF HOPE COUNSELING CENTER
EDINBURG, TEXAS
06.2011 - 04.2013
- Greeted patients upon arrival at the office, checked-in patients, collected necessary paperwork, and provided directions to exam rooms.
- Performed clerical duties, such as word processing, data entry, answering phones, scheduling appointments, and calling to confirm appointments.
- Maintained a clean, healthy, and safe environment.
- Prepares correspondence, memos, forms, and other typing as requested by the supervisor.
- Assists with project-based tasks (processing expenses, traveling, and materials).
- Assisted in insurance verification and billing procedures diligently.
- Collected, managed, and monitored the status of patient medical records and documentation.
- Processing incoming and outgoing mail.
- Prepare each patient's file by filing and organizing medical records according to established protocols.
- Completely organize, clean, and sanitize the office.
Education
BACHELOR OF ARTS - PSYCHOLOGY
The University of Texas Rio Grande Valley
12.2016
ASSOCIATE OF ARTS - PSYCHOLOGY
South Texas College
05.2013
ASSOCIATE OF ARTS - CRIMINAL JUSTICE
South Texas College
05.2013
Skills
- Bilingual
- Microsoft Office proficiency (Word, Excel, PowerPoint)
- Multi-line phone systems
- Clerical and office work
- Computer and electronics
- Multitasking and time management
- Data entry and recordkeeping
- Strong work ethic
- Professionalism
- Dedicated team player
Languages
English
Native/ Bilingual
Spanish
Professional
References
References available upon request.
Timeline
MEDICAL OFFICE SPECIALIST
OSCAR SOTELO, M.D.
03.2018 - Current
SALES ASSOCIATE
THE BOOT JACK
02.2014 - 01.2017
SALES ASSOCIATE
MACY'S
11.2013 - 01.2014
MEDICAL OFFICE SPECIALIST
SEEDS OF HOPE COUNSELING CENTER
06.2011 - 04.2013
BACHELOR OF ARTS - PSYCHOLOGY
The University of Texas Rio Grande Valley
ASSOCIATE OF ARTS - PSYCHOLOGY
South Texas College
ASSOCIATE OF ARTS - CRIMINAL JUSTICE
South Texas College
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