Felicia Gordon
New Cumberland,US
Summary
Motivated professional eager to embrace new challenges. Demonstrates strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work independently, and rapidly acquire new skills.
Overview
10
10
years of professional experience
Work History
Debt Consultant
Commercial Acceptance Company
Camp Hill, PA
10.2023 - Current
- Negotiated and collected outstanding debts from delinquent customers, consistently meeting or exceeding monthly collection targets
- Utilized effective communication skills to establish rapport with debtors, facilitating successful payment arrangements
- Conducted thorough investigations to locate and contact debtors using various skip tracing techniques
- Managed a high volume of accounts, prioritizing collection efforts based on account aging and potential for recovery
- Collaborated with legal team to initiate legal proceedings against non-compliant debtors when necessary
Sales/Operations Manager
GSS Safety
Carlisle, PA
10.2018 - 06.2023
- Coordinate warehouse staff, office staff, and shipping partners to ensure timely completion of orders
- Verify accuracy of daily invoices, receipts, and inventory management system
- Plan, travel, and work conventions/shows in the USA territory
- Educate clients on payment options and determine the best solution to suit their needs
- Manage ordering of product inventory from international production facilities
- Oversee all customer service/sales interactions via telephone, email, and instant messaging
- Schedule building maintenance and cleaning as necessary
- Ensure proper organization and storage of incoming shipments
- Oversee training of new hires
Unit ID Coder / Inventory Auditor
Ross Distribution Center
Carlisle, PA
07.2017 - 09.2018
- Ensured accurate coding and description of merchandise
- Documented reports of inaccuracies in inventory
- Inspected products to ensure compliance with Pennsylvania state guidelines
- Ensured proper procedures were followed while handling hazardous materials
Data Entry
firstPRO
Carlisle, PA
03.2017 - 05.2017
- Ensured that customers received their purchases accurately
- Transferred data from physical documentation into a computerized system
- Updated customer contracts as needed
Receiver / Data Entry Coder
Aerotek
Carlisle, PA
10.2016 - 03.2017
- Ensured orders were received and organized accurately
- Verified that incoming product met company standards
Assistant Department Manager
Walmart
Carlisle, PA
06.2015 - 10.2016
- Coordinated with department managers to ensure accuracy of inventory
- Assisted customers in jewelry and apparel departments
- Ensured timely and accurate stocking of shelves
- Received and inventoried fine jewelry
- Spoke with customers over the telephone to ensure their needs were met
Education
High School Diploma -
Carlisle Area High School
Carlisle, PA, US06.2015
Skills
- Logistics
- Client and Account Relationship Management
- Business Development
- Project Management
- Outside/Inside Sales
- Sales Support and Development
- Employee Leadership
- Legal Compliance
- Training Coordination
Timeline
Debt Consultant
Commercial Acceptance Company
10.2023 - Current
Sales/Operations Manager
GSS Safety
10.2018 - 06.2023
Unit ID Coder / Inventory Auditor
Ross Distribution Center
07.2017 - 09.2018
Data Entry
firstPRO
03.2017 - 05.2017
Receiver / Data Entry Coder
Aerotek
10.2016 - 03.2017
Assistant Department Manager
Walmart
06.2015 - 10.2016
High School Diploma -
Carlisle Area High School
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