Felicia L. Calhoun
Houston,Texas
Summary
Proficient Staff Development Coordinator adept at planning and leading high-quality training programs to onboard new employees and enhance the knowledge and abilities of existing staff. Talented program manager, organizer and team leader with 20 years of progressive experience in the field. Pursuing a new professional challenge at Harris Health System.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Staff Developer
Harris Health System-LBJ Hospital/Ben Taub Hospita
03.2020 - Current
- Developed and delivered new hire training programs and continuous professional development.
- Created and managed continuous improvement classes and training programs targeted to new employees.
- Performed reviews of employee work performance to check for areas in need of additional training.
- Monitored employee performance to look for areas in need of improvement.
- Collaborated with department supervisors to identify talented employees and plan out paths for development and promotion.
- Worked closely with clients to establish specifications and system designs.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs and enhancements.
- Collaborated with cross-functional development team members to analyze potential system solutions based on evolving client requirements.
- Tested troubleshooting methods, devised innovative solutions and documented resolutions for inclusion in knowledge base for support team use.
- Designed and developed training modules to enhance implementation structure and plans.
Pharmacy Technician III
Harris Health System - Ben Taub General Hospital
09.2000 - 03.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Counted, measured, and compounded medications following standard procedures.
- Restocked automated medication dispensing equipment.
- Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
Education
Master of Arts - Healthcare Administration
Texas Southern University
Houston, TX05.2019
Bachelor of Science - Social Work
Texas Southern University
Houston, TX05.2014
Skills
- Training Manual Creation
- New Staff Training
- Problem Resolution
- Educational Material Organization
- Instructor Evaluations
- Orientation Sessions
- Improvement Recommendations
- Training Program Assessment
- Training Needs Analysis
- Staff Development
- Management Staff Collaboration
- Performance Evaluation and Optimization
- Multimedia Visual Aids
Certification
- Licensed Pharmacy Technician - 20years
Timeline
Staff Developer
Harris Health System-LBJ Hospital/Ben Taub Hospita
03.2020 - Current
Pharmacy Technician III
Harris Health System - Ben Taub General Hospital
09.2000 - 03.2020
Master of Arts - Healthcare Administration
Texas Southern University
Bachelor of Science - Social Work
Texas Southern University
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