Felicia M. Hood

• Identified, analyzed and interpreted trends and patterns in complex data sets.
• Developed polished visualizations to share results of data analyses.
• Worked closely with other analysts to help campaigns and product teams make data-driven, strategic decisions.
• Performed end-to-end, complex analysis from discovery to execution and delivery in fast-paced, supportive environment.

Provided services within our low-to-moderate income communities and with our more vulnerable client populations. provide expert technical and strategic support to various Lines of Business to ensure appropriate responses to various community needs and exceed our regulatory obligations. Working with HMDA, Low to moderate income, red lining, auditing grant submissions, employee serving hours, and qualifying consumer complaints. Taking frequent compliance tests to stay current with compliance and regulatory needs.

• Provide outstanding services within our low-to-moderate income communities and with our more vulnerable client populations
• Provide expert technical and strategic support to various Lines of Business to ensure appropriate responses to various community needs and exceed our regulatory obligations
• Working with HMDA,
• Taking frequent compliance tests to stay current with compliance and regulatory needs
• COMMERCIAL LIEN FILING
• Improved user productivity and efficiency through system training and support.
• Developed and presented business cases, presentations and reports to senior management.
• Prepared proposal documentation and specifications based on user analytics.
• Monitored and tracked user progress to identify improvement opportunities.
• Collaborated with management to identify and prioritize new development concepts.

• Manage the liquidation of titled and US Coast Guard-documented boats, recreational vehicles, and automobiles acquired by the bank
• Auditing mortgages and notes for closed and open loans,
• Performed quality control, clearing exceptions, and filing mortgages
• Logging incoming mortgages and exceptions
• Detailed inspection of all loan documents ensuring 100 percent quality.
• Handled various accounting transactions.
• Monitored and verified suspicious activity on customer accounts.
• Maintained friendly and professional customer interactions.
• Assisted customers with banking needs and inquiries.
• Wrote and distributed customer correspondence.
• Demonstrated operational excellence by helping banking center to achieve satisfactory risk.
• Calculated fees due, interest and change for customer transactions.
• Processed wide variety of retail banking transactions for personal and commercial customers.
• Generated monthly reports on customer activity and customer feedback.
• Executed wire transfers, stop payments and account transfers.