Felicia N. Miller, PA, CCP
Plantation,FL
Summary
Felicia N. Miller is a distinguished Luxury Real Estate Agent and Certified Commercial Practitioner (CCP) associated with the prestigious Luxury Portfolio Division at eXp Realty. With a residency in Florida since 1989, Felicia boasts an impressive career spanning over two decades in customer service, coupled with eight years of property management expertise. Before becoming a Real Estate agent, Felicia is a highly organized and detailed oriented individual. She has cultivated numerous years of Executive level skills in a fast-paced environment. Felicia has a proven ability to streamline administrative processes, enhance office efficiency, and build strong relationships with teams, management, affluent executives and owners. She is loyal and trustworthy.
In 2011, driven by her passion for the industry and commitment to people, Felicia transitioned into real estate, swiftly establishing herself as a top-performing realtor. Her success is underlined by a thriving referral-based business that has seen exponential growth through numerous successful transactions. Renowned for her exceptional negotiating skills, Felicia has fostered enduring relationships with diverse clientele, reflecting her motivation to connect with individuals from varied backgrounds. Felicia's commitment to delivering unparalleled customer service is the cornerstone of her success. She excels in comprehending and addressing the unique needs of clients, guiding them through the real estate process, and empowering them to make informed decisions. Notably, Felicia has recently spearheaded the exclusive sale of several high-end commercial lots and properties in prime locations across Ohio and West Florida. Her expertise extends to Investment Portfolios, Office and Medical Space, Multifamily Complexes, Land, and Business Opportunities. She is committed to optimizing productivity and contributing to the overall success of the organization.
Felicia Miller has consistently achieved outstanding results in facilitating the buying and selling of prestigious homes, surpassing client expectations and setting record-breaking sales. Felicia Miller specializes in navigating the nuances of the luxury real estate market, demonstrating keen attention to detail, discretion, and a deep understanding of market trends. With finely honed negotiation skills she has successfully secured optimal deals for clients, maintaining the highest standards of professionalism and confidentiality. Known for cultivating and nurturing relationships with affluent clientele, Felicia Miller provides a bespoke and premium service tailored to the unique needs of luxury property transactions. The commitment to excellence and a passion for delivering unparalleled results make Felicia Miller is an invaluable asset within the competitive landscape of high-end real estate.
Overview
23
23
years of professional experience
Work History
LUXURY REAL ESTATE AGENT
Luxury Portfolio Division at eXp Realty
01.2022 - Current
- Spearheaded sales of premium commercial properties in Ohio (21) and West Florida (10), demonstrating a keen understanding of market trends and client needs
- Expertly negotiated several complex deals between high-profile buyers and sellers, ensuring seamless transactions and client satisfaction
- Utilized advanced technology to curate and present listings with detailed property descriptions and financing options, showcasing an innovative approach to real estate.
LICENSED REALTOR
The Keyes Company
02.2011 - 05.2021
- Orchestrated successful property sales through strategic advertising, engaging open houses, and participation in multiple listing services
- Provided clients with in-depth market insights, mortgage advice, and legal expertise, contributing to their well-informed decision-making
- Showcased commercial, industrial, agricultural, and residential properties with a focus on highlighting unique features and benefits to prospective buyers.
- Conducted comprehensive market analyses to determine optimal listing prices for sellers, maximizing profits while minimizing time on market.
- Maintained up-to-date knowledge of local market trends and regulations, providing valuable insights and advice to clients.
- Coordinated appointments with buyers, sellers and other realtors to show buyers and tenants prospective homes.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Assisted first-time homebuyers in navigating the real estate market, leading to successful purchases and happy homeowners.
- Liaised between buyers and sellers to provide positive experiences for both parties.
INSPECTION COORDINATOR
Kone, Inc
03.2013 - 04.2017
- Ensured quality control by inspecting materials, products, and equipment, contributing to overall reliability and safety of elevators and escalators
- Coordinated inspections with precision, collaborating with property managers, route mechanics, and county inspectors, showcasing meticulous attention to detail.
- Prepare, review and process expense reports
- Assisted upper management in strategic planning efforts related to growth and expansions of Inspection Coordinator roles within the organization.
- Maintained accurate records of all inspections conducted, ensuring compliance with industry regulations and company policies.
- Established strong relationships with clients and vendors, fostering trust and loyalty in our services.
- Improved inspection processes by implementing efficient scheduling and coordination strategies.
- Streamlined workflows for increased efficiency in the inspection process, resulting in faster turnaround times.
- Identified areas needing improvement within our inspection procedures, proposing actionable solutions that led to measurable results.
- Managed multiple projects simultaneously, maintaining strict deadlines for inspections and reporting.
- Provided outstanding customer service in addressing client concerns or questions related to their inspections or reports.
- Monitored daily and weekly key performance indicators to maintain on-track status.
AREA EXECUTIVE
Ecumenical Developments, Inc
05.2001 - 02.2009
- Managed daily operations of a 47-unit HUD regulated multi-family complex, emphasizing budgeting, resident relations, and employee management
- Implemented innovative audit practices, resulting in a 20% improvement in funding integrity and 100% compliance, enhancing overall profitability.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Scheduled meetings with Owner, board members, executives and strategic partners
- Assist owner with scheduling, hiring, recruiting and plan/hosting team events
- Coordinate and oversee special projects
- Approve payroll, create organization charts and conduct team meetings
- Prepare, review and process expense reports
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proven ability to learn quickly and adapt to new situations.
- Learned and adapted quickly to new technology and software applications.
Education
MASTER OF BUSINESS ADMINISTRATION (M.B.A.) - International Business Management
University of Phoenix
Phoenix, AZBACHELOR OF SCIENCE (B.S.) IN BUSINESS ADMINISTRATION -
Florida Atlantic University
Boca Raton, FL04.2004
Skills
- Planning/Organizing Skills
- Problem-Solving/Reasoning Skills
- Strong Leadership and Organizational Skills
- Analytical/Research Skills
- Leadership/Management Skills
- Excellent Communication Skills
- Team Flow
- Customer service and care
- Positive Attitude
- Equipment Function Testing
- Corrective Action Recommendations
- Product Inspection
- Real Estate Industry Understanding
- MLS Data Entry and Maintenance
- Home Inspections
- Title Investigation
- Buyer and Seller Representation
- Commercial Real Estate
- Real Estate Development
- Profit and Loss Accountability
- Property Improvements
- Negotiation Management
- Legal Requirements
- Value Estimation
- Property Assessments
- CRM Software
- Proficient in Microsoft Office Suite
- Planning/Organizing Skills
- Problem-Solving/Reasoning Skills
- Strong Leadership and Organizational Skills
- Analytical/Research Skills
- Leadership/Management Skills
- Excellent Communication Skills
- Credit Strategies
- Quickbooks
- CAMS
- Customer service and care
Affiliations
- Member of the Miami Dade Board of Realtors
- Member of the National Association of Realtors
- Member of the National Associations of Real Estate Brokers
- Member of Commercial Industrial Association of South Florida
Board Certifications and Memberships
- Real Estate Sales License
- CCIM Designation (in progress)
Timeline
LUXURY REAL ESTATE AGENT
Luxury Portfolio Division at eXp Realty
01.2022 - Current
INSPECTION COORDINATOR
Kone, Inc
03.2013 - 04.2017
LICENSED REALTOR
The Keyes Company
02.2011 - 05.2021
AREA EXECUTIVE
Ecumenical Developments, Inc
05.2001 - 02.2009
MASTER OF BUSINESS ADMINISTRATION (M.B.A.) - International Business Management
University of Phoenix
BACHELOR OF SCIENCE (B.S.) IN BUSINESS ADMINISTRATION -
Florida Atlantic University
Similar Profiles
Shahnaz KafaderShahnaz Kafader
Realtor at EXp Realty | LuxuryRealtor at EXp Realty | Luxury
LAURA BRENNANLAURA BRENNAN
Realtor® at .eXp Realty Brokerage & .eXp RealtyRealtor® at .eXp Realty Brokerage & .eXp Realty
Scott SmithScott Smith
Residential Realtor at Remax Realty / Keller Williams Realty / EXp RealtyResidential Realtor at Remax Realty / Keller Williams Realty / EXp Realty