Feliciana Quinn
Jacksonville,NC
Summary
Resourceful counseling professional with experience in providing individual and group support to help clients suffering from substance abuse issues. Skilled in developing and implementing treatment plans, conducting assessments and providing referrals to external resources. Committed to advocating for client rights and helping build positive coping skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Substance Abuse Counselor
Reflections Of Hope
08.2022 - Current
- Provided counseling and support to clients with drug and alcohol abuse issues.
- Kept accurate and detailed records to track and document client progress.
- Used knowledge of different treatment modalities to provide clients with individualized options for successful outcomes.
- Monitored client progress to make necessary adjustments for client success.
- Developed individual treatment goals based on history and diagnosis.
- Provided crisis intervention to address clients' immediate needs and prevent harmful behaviors.
- Supported aftercare planning for continued recovery after treatment.
- Led supportive group discussions and education sessions with alcohol and drug users and families.
Substance Abuse Counselor
Jacksonville Treatment Center
08.2021 - 08.2022
- Provided counseling and support to clients with drug and alcohol abuse issues.
- Kept accurate and detailed records to track and document client progress.
- Used knowledge of different treatment modalities to provide clients with individualized options for successful outcomes.
- Monitored client progress to make necessary adjustments for client success.
- Supported aftercare planning for continued recovery after treatment.
- Provided crisis intervention to address clients' immediate needs and prevent harmful behaviors.
Shift Lead
WingStop
08.2019 - 08.2022
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Completed cash and credit card transactions accurately using POS software.
Crew Trainer
Tacobell
05.2019 - 08.2019
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Maintained current knowledge of all team position requirements.
Education
Associate of Applied Science - Human Services Substance Abuse
Vance Granville Community College
Henderson05.2019
High School Diploma -
Southern Vance High School
Henderson NC06.2016
Skills
- Providing Community Referrals
- Crisis Intervention
- Case Management
- Community Resources
- Goal Setting
- Crisis Management
- Clinical Documentation
- Problem Solving
- Client Confidentiality
- Substance Abuse Education
- Harm Reduction Strategies
- Individual Counseling
Certification
- CADC I - Certified Alcohol and Drug Counselor 8/2021-8/2026
Timeline
Substance Abuse Counselor
Reflections Of Hope
08.2022 - Current
Substance Abuse Counselor
Jacksonville Treatment Center
08.2021 - 08.2022
Shift Lead
WingStop
08.2019 - 08.2022
Crew Trainer
Tacobell
05.2019 - 08.2019
Associate of Applied Science - Human Services Substance Abuse
Vance Granville Community College
High School Diploma -
Southern Vance High School
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