Felicia Nicole Lee

• Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Assisted with logistics, catering, agendas and travel arrangements for meeting and event planning for the Region.

• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Interacted well with customers to build connections and nurture relationships.
• Set, enforced, and optimized internal policies to maintain responsiveness to demands.
• Developed systems and procedures to improve operational quality and team efficiency.
• Facilitated smooth collaboration between departments through clear communication channels.
• Developed and maintained relationships with external vendors and suppliers.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Assisted in recruiting, hiring and training of team members.
• Daily troubleshooting and problem solving for the realtors regarding discrepancies, accounts receivable and payable, and daily office procedures prepared interoffice and formal correspondence on behalf of the Broker
• Research, diagnose and resolve problems involving completion of graphic orders, thereby minimizing the incidents of incomplete jobs by 70%
• Assist with scheduling Broker's Opens & Special Events
• Assist with all tracking regarding of YTD Pending & Closed Sales
• Responsible for Accounts Receivables and Payables
• Prepare Listing Agreements, Contracts and Addendums
• Data Entry – MLS Listings (New Listings, Rentals, Closed and Rented)
• Also served as a Transaction Coordinator who assisted with executed contracts and closings.
• Used QuickBooks to produce monthly invoices, reports, and other deliverables.
• Implemented updated policies and practices for organization and monitored effect.
• Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.

• Offered assistance, collaboration and clerical support to auditors throughout entire review process.
• Volunteered to help with special projects of varying degrees of complexity.
• Promoted team productivity by keeping supplies organized and well-stocked.
• Filed paperwork and organized computer-based information.
• Upheld strict timetables by maintaining accurate, balanced calendars.
• Created and managed office systems to efficiently deal with documentation.
• Increased productivity with the implementation of digital tools for document management and collaboration.
• Drafted professional correspondence on behalf of executives, fostering strong relationships with clients and partners alike.
• Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
• Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
• Screened personal and business calls and directed to appropriate party.
• Scheduling and Closing Coordinator for new construction sales.
• Assist with punch list items & property management for completed projects before the property is singed over to the Association.

• Volunteered to help with special projects of varying degrees of complexity.
• Promoted team productivity by keeping supplies organized and well-stocked.
• Used advanced software to prepare documents, reports, and presentations.
• Handled logistics, catering, agendas s for open houses and event planning
• Filed paperwork and organized computer-based information.
• Wrote and enforced administrative procedure plans to reduce errors and prevent process delays.
• Upheld strict timetables by maintaining accurate, balanced calendars.
• Screened calls and emails and responded accordingly to support executive correspondence.
• Screened calls and emails and initiated actions to respond or direct messages for managers.
• Created and managed office systems to efficiently deal with documentation.
• Increased productivity with the implementation of digital tools for document management and collaboration.
• Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
• Updated and maintained confidential databases and records.
• Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
• Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.

• Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
• Answered phone promptly and directed incoming calls to correct offices.
• Collected and distributed messages to team members and managers to support open communication and high customer service.
• Maintained confidentiality of information regarding clients and company.
• Assist with all marketing materials Assisted with completing Project brochures, manuals, and invitations
• Assist with scheduling Broker's Opens, Special Events & Property Showings
• Assist with new listing entries & updates in the MLS
• Assist with the preparation of listing presentations

• Handled confidential and sensitive information with discretion and tact.
• Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
• Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
• Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
• Collaborated on special projects to improve overall business operations within the organization efficiently.
• Assisted in the development of company policies and procedures, contributing to a more organized work environment.
• Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
• Handled logistics, catering, agendas and travel arrangements for meeting and event planning for directors, chief of operations, president and executives.
• Volunteered to help with special projects of varying degrees of complexity.
• Screened calls and emails and initiated actions to respond or direct messages for managers.
• Filed paperwork and organized computer-based information.
• Upheld strict timetables by maintaining accurate, balanced calendars.
• Answered high volume of phone calls and email inquiries.
• Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Applied effective time management techniques to meet tight deadlines.
• Skilled at working independently and collaboratively in a team environment.

• Honor Roll 2018-2020

• Honor Roll 2013-2015
• 3.5 GPA

Honor Roll 2011-2013

• 3.75 GPA
• Professional Development: Acquisitions, Compliance and Contract Negotiations