Overview
Work History
Skills
Work Preference
Timeline
Generic

Feliciano Espinoza

Dallas,TX

Overview

10
10
years of professional experience

Work History

Resident Relations Specialist

MAA
Dallas, TX
09.2023 - 07.2024
  • Multitasking between various programs to complete daily duties
  • Facilitating communication between multiple parties
  • Reviewing documents with residents and ensuring accuracy
  • Assisted new residents during move-in process, ensuring smooth transitions and building long-lasting relationships from the start.
  • Collaborated with property management to resolve maintenance requests efficiently, ensuring minimal disruption for residents.
  • Served as a knowledgeable resource for residents, providing guidance on local amenities and services to enhance their overall living experience.

Kiosk Manager

Starbucks
Dallas, TX
01.2023 - 08.2023
  • Completed monthly inventory to avoid overages
  • Assist guests with their food and beverage orders
  • Hiring, training, and developing new team members
  • Always Leading by example and providing a warm and welcoming environment for guests and team members alike.
  • Continuously monitored competitor activity in order to adapt strategies that maintained the competitive edge in our niche market.
  • Facilitated effective communication among team members, encouraging collaboration towards shared goals.

General Manager

Planet Fitness
Irving, TX
11.2021 - 12.2022
  • Tasked with a challenge to turn around a struggling location that was on the verge of closing
  • Hire, Train, Develop and Manage a team that excels at giving members an exceptional experience by promoting unrivaled cleanliness, customer service, and atmosphere
  • Established myself as a top performer and leader by showcasing my ability to apply solid leadership skills, deep knowledge of the business model, and commitment to customer experience
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Regional Manager

Planet Fitness
Dallas, TX
11.2020 - 11.2021
  • Asked to step into a Regional Position for a one-year duration to lead a portfolio of locations across DFW
  • Lead the General Manager and Assistant Manager of each location in planning as well as implementing strategies to attract and keep customers based on the company’s core values
  • Created and utilized performance trackers to be in line with company metric expectations
  • Oversaw, supervised, and motivated managers to perform to their best abilities in each location
  • Identified hiring and training needs by ensuring that the General Manager and Assistant General Manager as well as all staff met and exceeded company standards
  • Ensured all locations followed the prescribed marketing and pricing promotions
  • Held employees accountable for meeting company standards, audited daily paperwork, resolved day to day customer issues and followed through with necessary coaching and performance management.
  • Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.

General Manager

Planet Fitness
Dallas, TX
07.2017 - 11.2020
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

General Manager

Planet Fitness
Tulsa, OK
05.2016 - 07.2017
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

General Manager

Planet Fitness
Springdale, AR
08.2014 - 05.2016
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Skills

Sales experience

Cross-cultural communication

Teamwork and collaboration

Customer service

Problem-solving

Team leadership

Staff training and development

Task delegation

Relationship building

Work Preference

Work Type

Full Time

Work Location

RemoteOn-SiteHybrid

Important To Me

Career advancementCompany CulturePersonal development programs

Timeline

Resident Relations Specialist

MAA
09.2023 - 07.2024

Kiosk Manager

Starbucks
01.2023 - 08.2023

General Manager

Planet Fitness
11.2021 - 12.2022

Regional Manager

Planet Fitness
11.2020 - 11.2021

General Manager

Planet Fitness
07.2017 - 11.2020

General Manager

Planet Fitness
05.2016 - 07.2017

General Manager

Planet Fitness
08.2014 - 05.2016

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Feliciano Espinoza